The problem with logging into the account or how vodafone employees have not been able to solve the problem for more than 6 months.
After buying a phone and switching to a monthly plan, I could not log into my account - I enter my username and password, but I do not see my phone number to receive a security code.
For 6 months, Vodafone uk employees cannot solve my problem. All they do is respond with templates:
- we will solve your problem in 24-72 hours
- my account is reset and after 48 hours I register again and get this problem again.
- We understand your point and the amount of hassle you have been through for all this, however please allow us last chance to get it resolved for you as we have raised it to our backend team they will surely get this resolved this time for you.
-I have tried everything I can do for resolving the issue but now it can only be resolved by the back office team
And so on forever!!!!!!
I wonder if vodafone uk employs schoolchildren or if there is no professional team at all? Who made the problem themselves and can't solve it!
I am outraged that they respond with prepared templates and do not even try to do something! And I wait every 48 hours. I have always chosen vodafone as the operator in each country because I thought vodafone was the best operator. But when I started using vodafone uk I was just shocked!
How can I solve my problem? or should I break the contract with Vodafone?
.png "Moderator"){kind=icon}
