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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Issues with ESIM

So I changed to ESIM in January’s 2022 and no issues… took 1 minute to receive QR via email. New phone arrived Saturday 13th August so decided to swap ESIM online as advertised. 48 hours later I have two phones, no working phone lines and constant st...

eSIM Questions

Hi there,Im thinking of changing over to a eSIM now that its been around for a while, i've read all the ' gone wrong stories' and had a few questions of my own that I haven't seen here on the Forum ( apologies if they are here)... 1, Does roaming wor...

Termination of contract refund

My contract with Vidafone ends tomorrow. I'm switching to another provider. My billing date is the 2nd of the month. Will I get a refund for the half of the month?

cyber by • 4: Newbie
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Apple Watch showing as loan

I recently got a new Apple Watch and it’s showing on my credit file as a loan. This was an upgrade from a previous Watch but that one didn’t show as a loan? Just wondering why this has changed? 

Switch to eSIM not available in MyAccount

I have tried numerous times to find how to swap to an eSIM and nothing works - there is no "Swap to eSIM" option in MyVodafone on any page, so god knows why all instructions point to MyVodafone.  Robi doesn't work on my computer and I can't find a te...

Account arrears

I have arrears on my account through billing date issues and have done now since last year. I have e called Vodafone numerous times as it has gone to collection agents and they have them had for a short period and sent it back although it was agreed ...

Will PAC code transfer the number over whilst abroad

I’ve left my previous awful network provider and come to Vodafone,  I have requested my PAC code from previous provider and only after raising an official complaint have they got back to me with it. I have just put it in and Vodafone says the earlies...

Skysky69 by • 3: Seeker
  • 4499 Views
  • 1 replies
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Resolved! How to cancel, not switch ?

I'm at a loss.I follow every link and take all the steps, but the system only seems to offer the option of getting a PAC or STAC. I don't want either, I'm not switching the number to another provider,  I just want to CANCEL it. Obviously Tobi is usel...

f1sav28 by • 2: Seeker
  • 5577 Views
  • 3 replies
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Vodafone Upgrade - CPW

Hi all Long standing direct customer of Vodafone with 2 mobiles and Home Phone/ Broadband Tried to organize 2 renewals - both numbers out of contract - they cannot match the CPW Upgrade deal.Is there any reason to pay more to stay direct with Vodafon...

Monarch by • 1: Seeker
  • 1438 Views
  • 3 replies
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Itemised Bill

Hi, I am in desperate need of some support with understanding why numbers are missing from my itemised bills. There is no record of text messages sent or calls made to particular numbers relating to my workplace. Every other record appears to be accu...

Miad1525 by • 2: Seeker
  • 5383 Views
  • 9 replies
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