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Forum Posts

Resolved! red sim to basic sim

I am at end of contract on two red sim only deals, i would like to change both to basic sim only deals but when i go to the change your plan button, no basic sims are offered?I would like to keep both numbers having had them for 20+ years with vodafo...

nicksuch by 3: Seeker
  • 4296 Views
  • 9 replies
  • 0 thanks

Annual upgrade trade in

I have just received a message off Vodafone saying I need to pay an early upgrade fee because they haven’t received my mobile in time. I have proof it was signed for by Vodafone 15th October! So two weeks ago I sent it away. I’ve tried to speak to so...

RLM123 by 4: Newbie
  • 1699 Views
  • 5 replies
  • 0 thanks

Resolved! Moving a number from one phone to another

Hi , I have been a loyal Vodafone customer for 26 years and am on the verge of leaving never to come back. I shall explain why. I have a mobile with a monthly vodafone contract , which is now at the end of its 2 year contract and so 10-days ago I ask...

Smiley11 by 3: Seeker
  • 24023 Views
  • 28 replies
  • 0 thanks

Youtube premium Red entertainment - useless Vodafone. ISSUES

OK so since I started my new vodafone contract (which I kept only as I wanted the ent package), I selected youtube premium as that's what I needed.Seemed to be all ok, youtube premium added to my profile and for a month, all good. Then started gettin...

DC04R by 3: Seeker
  • 4299 Views
  • 11 replies
  • 0 thanks

Vodafone Reactivating Old Account

I closed my Vodafone account in mid 2020, and have just had notification from the CRA's that Vodafone have reactivated the account. I havent requested this, although I have asked Vodafone to stop reporting this account as it is closed.. Do I really h...

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pcg33k by 2: Seeker
  • 1582 Views
  • 2 replies
  • 0 thanks

Resolved! OneNumber Connectivity Plan

So I have a monthly contract and IPhone 11.  I have just bought an Apple Watch SE ( not through Vodafone).  I am having no success in adding the OneNumber £7.00 a month plan to my existing one so I can have my plan shared to my Watch as it is a cellu...

jonessj by 3: Seeker
  • 4621 Views
  • 4 replies
  • 0 thanks

VOXI porting issue

I chose the transfer date is 27 Oct and so far my phone is no signal and can not log in my account on VOXI website. I have contacted to VOXI CS last night for my issue. Then, CS told me that my porting is under process and so far is OK. I have tried ...

yeungson by 2: Seeker
  • 1935 Views
  • 3 replies
  • 0 thanks

Evo plan Cancellation

Hi all I have just taken out an Evo plan and as your probably already aware they now setup a device plan separately. So you now have a device plan and an airtime plan. My question is, I want to cancel the airtime plan now and just continue paying the...

Additional line cancellation problem

Hello everyone  I have a problem with an additional line I took out on July 26th. I didn't open the device and decided to return it on July 28th to a Vodafone store. A couple of weeks passed by and now I'm getting overdue payment emails from Vodafone...

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Leaving Feedback

Hi,  I just wanted to leave feedback as have been arguing for 3 days in order to get my phone after it went missing and the wrong address was put on it by the courier company. I have not only been liasing with vodafone but also the coureriers and hav...

reeta103 by 2: Seeker
  • 5872 Views
  • 7 replies
  • 7 thanks