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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Resolved! Studying abroad

I am a student living abroad for the year in Europe, can I still use my Vodafone contract (this contract is meant to be for 3 years and I only got it in July). Or, do I have to get a new sim from Belgium?

Refusing to refund upfront payment! 😡

A few weeks ago I applied for a contract all went through signed the contract etc. A day later contacted by fraud team to say they need documents no problem. I assume because recently moved and autocorrect had spelt my name Harry instead of Henry. pr...

hpg86ad by • 3: Seeker
  • 2497 Views
  • 2 replies
  • 0 thanks

Trade in bag

Hi, I recently upgraded my contract to an iPhone 12 pro max and as part of that I got a £15 a month discount for trading in my old device. I completed the necessary checks via the Vodafone app and it got approved but I still haven't received my trade...

ripqoz by • 2: Seeker
  • 1923 Views
  • 5 replies
  • 0 thanks

Impossible to get Trade-in return pack

A month or so back I upgraded, but had to wait a while as Zfold3 was out of stock... when it arrived I expected it to include a return pack for old trad-in Galaxy S20 Ultra. I've waited and nothing turned up, except yesterday a text saying return mus...

Resolved! Can't complete checkout during plan upgrade

When I try to checkout my upgraded phone and plan, it keeps redirecting me back to "Review your order"? No error or form information is displayed... seems to be a bug? Steps:1. Filled out form2. Ticked "I agee to the terms and conditions"3. Hit "cont...

Hard Credit Checks

Ask your CFO/CEO why they deal with Customers who have had A/C's pre 1998?  and now get Hard Credit Checked for wishing to get a replacement Device which as out of Contract (would be paying .....) since .......?  New Start New Contract with Voda - I ...

Paulowen by • 2: Seeker
  • 1415 Views
  • 1 replies
  • 1 thanks

Esim

Is it possible to change the Basics Sim to an Esim?Not sure if the Basics Plan counts as a Pay monthly plan

MSKY by • 1: Seeker
  • 863 Views
  • 1 replies
  • 0 thanks

Data plan is not working

Hi! I just recently avail a mobile device plan 2 days ago (iphone 13). The phone was successfully delivered but my number hasn’t been transferred to vodafone. It was set on October 14 but until now, I have no network at all. So basically, I can’t use...

Clauds by • 2: Seeker
  • 1088 Views
  • 1 replies
  • 0 thanks

PAC code charge

Just moved away from Vodafone and noticed a £54.98 purchase fee was added to my account. On querying this I've been advised this is the administration charge for porting away my number. Can someone confirm this is correct as I can't find any referenc...

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