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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Moving vod pay monthly number to vod pay as you go - delay?

Hi  My vodafone pay monthly contract ended yesterday.  At 8am yesterday I initiated to move my number to pay as you go. They told me it would take MAX 24 hours, likely sooner. I am still here 38 hours later, with the phone number not moved over, SIM ...

Bjn201 by • 2: Seeker
  • 2142 Views
  • 6 replies
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Will a scratch on phone screen effect my annual upgrade

Hi I have tried speaking to a online advisor regarding my phone but there is none available atm. I can upgrade tomorrow for the annual upgrade promise but my phone has a scratch on the front screen apart from that my phone works perfect and is in goo...

RLM123 by • 4: Newbie
  • 2986 Views
  • 10 replies
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Resolved! Additional line

Hi everyone, I have a pay monthly SIM that is coming to end of the contract. I see a great deal offered as an additional line - 18 months SIM only, 100GB, £10 a month. If I take this out as an additional line, can I then cancel my original line when ...

Anyone else been told false delivery dates?

Hi,I wanted to see if anyone else is having been told false delivery dates by Vodafone? I upgraded my phone online and was told it would be delivered the next day. Sooo.... as you do, you plan to ensure you are home and when 6 pm comes, you hear noth...

MCH101 by • 3: Seeker
  • 1271 Views
  • 3 replies
  • 1 thanks

Proof of Usage and Blacklisting Documents

Hi,I first applied for Proof of Usage and Blacklisting documents via vodafone.co.uk/pop on the 13th January 2020. It is now the 28th January and I am yet to receive anything. I have spoken to about 5 different advisors on live chat and managed to esc...

Price Plan Red 100GB

So I can take out a new line on my account at £10 / month with 100 GB data, but I can’t change an existing line to that even though out of contract As I use it on an iPad I’m not precious about the number. Are Vodafone really going to make me cancel ...

Apple Watch changing provider

So after 15 years I want to leave Vodafone as the deals are hopeless compared to Sky - I triple checked when I took out an Apple Watch contract 6 months ago that if I did this all that would happen would be that I’d lose the cellular function of the ...

Contract coming to an end Question!

I currently pay £45 for my S10E & my sim service, which isn't much as I work from home so I'm 95% of the time on my home wifi. So I have a 5GB data & unlimited text/mins. Now my contract ends on 1st October, so my question is. Will my monthly cost go...

VsUK1981 by • 4: Newbie
  • 1814 Views
  • 4 replies
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Customer Service Loop very frustrating!

Very frustrating morning trying to upgrade. In the Vodafone app it says to upgrade call their number. Call their number and you get sent a link to talk to a bot. Go through the motions with the bot and he gives you the number to call customer service...

Order cancellation on its own

Hello,I am so annoyed - i placed an order with vodaphone for a samsung flip 3 and a new SIM card on 17/9/21 .. tracked it an hour ago and it showed that its still just 'received' .. spoke to a sales rep online and it automatically cancelled and they ...

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