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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Resolved! Contract ends I want to switch to pay monthly

Hi, my contract ends on the 25th of this month. I bought Samsung on contract with Vodafone through Carphone Warehouse. I want to know what should I do to switch to pay as you go or change the network and switch to pay as you go? They said if I won't ...

lainas2 by • 2: Seeker
  • 6887 Views
  • 11 replies
  • 0 thanks

Mis sold new contract

I was due an upgrade and after discussing a new contract with a sales advisor, I decided that the contract on offer was a poor choice compared to other competitive mobile providers. I asked to be put through to the 'leave' team and request my code, s...

Alternative APN to prevent VoIP / VPN issues?

I have a softphone app on my iPhone that enables me to answer my work desk phone when out and about.  However, this seems to fail to work properly when I'm on just the Vodafone network.  Any LAN works fine.  I've put the app on some other phones (sam...

jcurtis by • 4: Newbie
  • 1552 Views
  • 1 replies
  • 0 thanks

An Existing Debt of £39

Hi - I have a existing debt of £39 on my credit score from 2019, I cannot remember my username, password, or even my old phone number - so please advise me how I clear this debt and my credit score? Many Thanks

U-F-O by • 2: Seeker
  • 1189 Views
  • 1 replies
  • 0 thanks

Incorrect Credit Default

Hi,  I had a contract with Vodafone for 2 years which ended June 2020, once my final payment had been made (which I had always made sure I had done so fully and on time), I was told I could cancel the direct debit on my account. I moved over to Voxi ...

Unlimited Max plan but only getting 10mb speed

Hi All, Just upgraded and got previously 50-60mb speeds on my 45gb tariff, since upgrading to max I have gone down to 10mb. Rang them up tonight and the woman on the phone said that I was on the middle 10mb tariff.  She said she would talk to someone...

nathanp by • 4: Newbie
  • 30144 Views
  • 28 replies
  • 0 thanks

Keeping phone number

Hi , I need some advice. I have a contract with Three and one with Vodafone. I want to keep my three phone number and move it to Vodafone. I know that’s possible with a PAC code but can that be done half way through my Vodafone contract or only at th...

Resolved! Debt with Vodafone (nightmare)

Hello, So last year in October/November 2020 - I came to the end of my sim-only contract with Vodafone and wanted to cancel as I had found a better deal elsewhere and had taken out a new contract with this other supplier.     When I phoned up Vodafon...

Vodafone - payt roaming vs pay monthly

I just spotted in a thread in the 'Pay As You Go' forum that Vodafone have launched roaming bolt on's for PAYT customers who roam outside of Europe.The list is pretty huge and covers a wide range of countries. Prices are:£15 for an 8 day bolt on givi...

donnyguy by • 16: Advanced member
  • 1402 Views
  • 1 replies
  • 5 thanks

Resolved! Text Message from 'Vodafone' - Unable to Process Payment

I received a text message the day before my Pay Monthly DD was due to go out:  [VODAFONE]: We are unable to process your latest payment. In order to avoid fees, please update your information via: (link to a website). This text came from a mobile num...

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