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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Waiting longer than 3 weeks for a refund

I purchased the google pixel 9 pro xl via the voxi website on the 8th november. The was delivered and i had a change of heart so i returned the device unused and this was delivered to the Vodafone warehouse on the 12th December. I have had no email c...

Can't register for my Vodafone app

Hi.I'm trying to register my number for the my Vodafone app, but it says we didn't recognise that number.The number has been ported for 2 weeks now.I have another Vodafone number on a different contract, different phone, and a different email address...

cxn61110 by • 3: Seeker
  • 465 Views
  • 1 replies
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Delete Vodafone profile

I have no current plans but still have two Vodafone profiles I want to delete completely.  I can’t seem to do this from MyVodafone 

New phone as a gift

Hi all. We just recently got a new phone on a contract and it came yesterday, but it is for a Christmas gift. Am I ok to leave it in the box for another 3 weeks or does it have to be turned on and activated straight away?

0NLY777 by • 3: Seeker
  • 549 Views
  • 3 replies
  • 0 thanks

cancelling contract

I took out a contract on the 20th november but cancelled it not even an hour later as i thought id placed an order through voxi, i did the order through the online chat which was a mistake. i then got but through to the cancellation online chat and w...

leahbeth by • 2: Seeker
  • 452 Views
  • 1 replies
  • 0 thanks

Mis-selling Secure Net

Hi,I'm a bit confused how Vodafone haven't been pulled up on the Consumer Rights Act for sneaking in a Secure Net subscription with their mobile plans.It's totally unclear from the upgrade process that an additional subscription is being taken on - i...

Uk338 by • 3: Seeker
  • 1309 Views
  • 8 replies
  • 0 thanks

Roaming Mexico

Hi, any advice please- Daughter landed in Mexico no service nothing tried off - on and data roaming on with no bar on account 

App issues

App won't display any usage on my account. I keep getting error code 5604. I've done the whole cache clear, reset app, username change ....everything but still no joy. Any ideas what this error code is?

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