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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Billing Issues

Hi, does anyone know if there is a direct number for the billing back office team. Thanks

Esim

Hi, I’m swapping to a different phone tonight (iPhone to iPhone)…., have an eSIM and want to move it to my new phone. is it simply select the ‘delete esim’ option from my existing phone before I wipe it and reset it and then I’ll receive an email wit...

5G Ultra

Has anyone managed to actually try it yet? I can't imagine there's many new and upgrading customers using an older Samsung phone but be interesting to see some comments and speeds from the user that has managed to get it!https://www.vodafone.co.uk/ne...

chistery by • 16: Advanced member
  • 8970 Views
  • 35 replies
  • 1 thanks

SIM only contract ending, and you want to tripple the cost!

So, my SIM only contract comes to an end in November.  I've the message telling me that you have great new deals for me!  The only problem is, that to continue with something equivalent to my current plan, its going to cost me three times as much!  J...

CrimsonLiar by • 16: Advanced member
  • 3293 Views
  • 4 replies
  • 0 thanks

Upgrading…..sort of.

Hi, just after some advice please.I’m halfway through a 24 month contract (iPhone 15 pro max, 150Gb data, unlimited everything else etc etc). I pay £61.50 a month and it was a decent deal I’m happy with.However, I decided to get a 16 pro max, sim fre...

Resolved! Cancellation

I am trying to cancel my contract. It will be finished on 23rd September and I simply don't need this anymore. I am not able to do this, when I call they put me through to the "right team" and I am being disconnected. I have tried chat, when I say I ...

birca10 by • 2: Seeker
  • 2931 Views
  • 1 replies
  • 1 thanks

Vodafone advantage code error

having issues with my Vodafone advantage code. I got the code on Wednesday and i proceeded to checkout and applied the discount. I got a call before finalising. I went back in again the next day and added the plan to my basket and when I put the code...

Jrow1 by • 2: Seeker
  • 740 Views
  • 6 replies
  • 0 thanks

One Number - eSim only or physical sim option?

I have an iPad & looking at the VF ‘onenumber’ & sim for the tablet.However, when running through the options - one part says esim & then later say SIM ( for tablet )Therefore, am I able to get a physical SIM with ‘One Number’ ? ( as may want to chan...

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