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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Conference calling

Is it possible to enable the use of DTMF tones in conference calls?Currently when the call is connected no tones are passed between connected callers.

Poor service and coverage

There are numerous customers complaining about the lack of coverage on vodafone since 3g was turned off.  My coverage for my phone and my colleagues has deteriorated significantly and we have no way of getting any customer service to respond to it. I...

Confusing ordering system not helped by twitter help

So i wanted to order a new pixel 9 pro xl which currently has a deal on where you where you save up to £576 on an airtime plan plus save £72 on your phone and also a bonus on your trade in for a pixel 8 pro totalling £530.I wanted to do order the 8gb...

Transferring number -

I have a Vodafone contract which has come to an end so I purchased a new one via a third party as was cheaper. Now I have a new contract  again with Vodafone they tell me they can’t transfer my mobile number to the new contract as it’s not an upgrade...

Gr8manc by 2: Seeker
  • 608 Views
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Can’t call internationally? Help needed

Urgently need to call an international number to make a flight change but every time I try and call the number I get call failed. I have checked the opening times of the line and I am within their opening times and have increased my spending limit to...

raptert by 2: Seeker
  • 653 Views
  • 1 replies
  • 0 thanks

Mistake when upgrading

When I was going about ordering the upgrade to my phone I requested the S24+ but on all the paperwork it listed the s24 and I was sent the s24 which I unknowingly opened is there anyway to fix this or am I stuck due to this error

No service for days!

I upgraded my plan using my Vodafone app a few days ago. I noticed the plan hadn’t changed the next day and decided to ignore it as it wasn’t a significant issue for me. I received a text message from Vodafone yesterday:Hello, we are currently workin...

Europe Roaming not working

I'm a pay monthly customer, away in Belgium for a few days and can't access mobile networks here. Never had this problem before (was in France last week and everything worked fine). Please help.

ag0437 by 2: Seeker
  • 549 Views
  • 5 replies
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Resolved! Entertainment pack error - Amazon prime

Trying to activate prime.  When I press accept ts&cs I then get the Vodafone logo and a error 8001 followed by  a this page doesn't exist message. 

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jamsterdm by 10: Established
  • 1253 Views
  • 3 replies
  • 1 thanks

Incorrect default and CRA reporting.

I’m just wondering if anyone else has been having issues with Vodafone reporting defaults and missed payments.Back in Feb 2018 I paid my finally amount owed in store of 170.67. The account was removed and marked as closed shortly after with Experian ...

thut047 by 3: Seeker
  • 945 Views
  • 5 replies
  • 0 thanks