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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63306 Views
  • 160 replies
  • 12 thanks

Resolved! Big rise in price to upgrade with Vodafone

Hello, has anyone else been quoted silly prices to upgrade their monthly phone contract?I have spoken to 4 different people over 2 days who have all give me different quotes which are waayy over what I’m already paying. when I spoke to these advisors...

Additional upgrade cost

So after less than a year I have an upgrade available, I go through the motions and fill everything in. It says in my basket that it will be about £44, I go to the order screen and it shoots up by almost £22. Is this due to my current contract not be...

jbaker22 by 2: Seeker
  • 742 Views
  • 2 replies
  • 0 thanks

New device plan contract problems

Tried to take out an EVO plan online as an upgrade but failed the credit check. Appealed the decision and Vodafone admitted there was an error and it was approved and to resubmit. I did, it failed.  Calling just results in them wanting to place a new...

chistery by 16: Advanced member
  • 787 Views
  • 3 replies
  • 0 thanks

Swap esim

Hello,  I'm so stupid. some time ago I removed the network plan from iwatch (I didn't know it was so hard to add it again), today I tried (thoughtlessly) to make a swap sim but I already have an esim for this number. the effect does not work on the n...

klaudia by 2: Seeker
  • 611 Views
  • 2 replies
  • 0 thanks

Resolved! Switching from Leara - POC rejected

Hi,I am trying to switch from Lebara to Vodafone pay monthly SIM deal. I have my PAC from Lebara. When I checkout on the Vodafone site and select "switching from another provider button", it asks for the PAC and my current number which I input. But w...

Is it risky buying someone else's contract phone?

I am looking to buy someone's Iphone 13 Pro from them. They have sent me proof of purchase and IMEI number in the form of their Vodafone contract paperwork. However, I am worried if I buy this phone and they stop paying their contract for example, it...

kurtt74 by 2: Seeker
  • 930 Views
  • 1 replies
  • 0 thanks

Merging of a new and existing account

Hi - could someone please clarify if I can merge two seperate vodafone accounts. Account #1 - this is a broadband account, previously both broadband and pay monthly until I went PAYG a few months ago. Account has been active for quite some years. Acc...

I need a new sim card and can't get through on chat

I have lost my phone and need a new sim card. I can't get to a store and need to order one. I cannot get through to a human on chat and have gone round in circles for hours. There is no one to call and I am lost as I don't have a phone. I need a new ...

Early termination fees

I'm struggling to find answer to how these new 2 paent plans work. Device and service. If you pay off device early I.e. decide to pay up in full on month 6 of 36 month device plan, what does that mean for the remaining 18 months of say 24 month servi...

Andypk75 by 2: Seeker
  • 647 Views
  • 1 replies
  • 0 thanks

Early upgrade

I was looking at completing an early upgrade online today but am told that there could be a lengthy delay in delivery of the new phone.  will the early upgrade cost be reduced and recalculated when the goods have been delivered or am I expected to pa...