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Forum Posts

Call problems in the US

I’m currently in the US, where Vodafone use T-Mobile and AT and T. I wanted to make people aware there’s a technical  issue with AT and T that prevents voice calls being made and received. Calls can be made on T- Mobile, but I find that their coverag...

step_hen by 4: Newbie
  • 22152 Views
  • 104 replies
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Order

I ordered a pay monthly device few days ago which i got a confirmation email for but i've not been able to track it ever since with my order number because it keeps saying " sorry we don't recognize your order ".... is it canceled or what's going on

Oriality by 2: Seeker
  • 1425 Views
  • 2 replies
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Resolved! Account is not properly closed...

This is a topic that has come up time and time again so sure it's a really easy fix. Just a case of getting to the right people to resolve isn't .So I had multiple lines with Vodafone which I have slowly moved away. The last of my lines moved in July...

donnyguy by 16: Advanced member
  • 6731 Views
  • 17 replies
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Employee Advantage Scheme

When I upgraded in store today, the advisor told me to reach out on the live chat to add the employee advantage scheme to my account. However, it turns out you have to order online and add the code there, but I have now upgraded so cannot add it. Is ...

finleytt by 2: Seeker
  • 1174 Views
  • 1 replies
  • 0 thanks

removing expired debit cards

hi can somebody please tell me how to remove stored debit cards from my account some are expired +2 are active.. i always pay my bill online+ didnt realise by saving my card details i was giving consent to reoccurring payments, i was in a hurry+ didn...

I can’t receive text messages since switched to Vodafone

Hi All, Since I switched to Vodafone from Voxi (19thSep) which is sister company of Vodafone, I can’t receive text messages. This is causing real pain to me at moment as I can’t get any security codes to reach bank, email, government and vodafone acc...

Cengiz by 2: Seeker
  • 10208 Views
  • 12 replies
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Resolved! Leaving Vodafone with a PAC

I have a pay monthly SIM with a OneNumber/smartwatch connectivity plan. If I use a PAC to leave Vodafone completely will the OneNumber/smartwatch plan be automatically cancelled as well?

Umiamz by 4: Newbie
  • 4164 Views
  • 4 replies
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Resolved! Can I receive incoming SMS if no plan is active on Postpaid?

I am given a free Hero Unlimited Vi prepaid Sim as a promotion by a Vi employee and am considering abandon my original postpaid sim and use the prepaid instead but since I have given the postpaid number for several other services and avenues I want t...

annie31 by 2: Seeker
  • 2979 Views
  • 1 replies
  • 0 thanks