Apple Watch Ultra and One Number - Plan being Dropped / not in use

[Crellster]

I went through a tortuous and painful onboarding journey with Vodafone to take out a Sim only (on an existing iphone 13 Pro Max) and add "One Number" so I could share the data with. 

I wasted my life talking to a bot that was completely unhelpful and a webchat service that wasn't much better

I spent hours on the phone to people who had no idea how to fix  the problem with countless resets. Eventually I got through to someone, who through some form of witchcraft managed to get my One Number working on my watch. 

I was also paying for a service that Vodafone couldn't deliver - I expected a pro-rata refund but no notification of such & which never materialised . 

Putting that to one side, I now at least had the working setup I wanted. 

That was then ... this is now. The plan has been dropped from my watch - it's there for very occasional use so I'm not checking the status but I see I have "No Sim" and "no Connection" on the watch. 

I can see by searching the forums this is a recurring complaint from Apple watch customers on One Number and is specific to Vodafone. I want someone to 1) get my watch working again 2) Assure me this won't keep happening 3) compensate me for the non-available service. 

[Crellster]

I don’t believe this. I just checked and I’m back to “no sim” on the watch. This is beyond a joke. 

[hlowester]

Don’t worry you’re not alone. I’ve had to endure this rubbish for months now too. Mine has just said “not in use” noticed it this morning. Beyond done with it and the fact I pay for this luxury is ridiculous and it takes days to reinstate it on the watch. I’m phoning them up right now to cancel my one number. Cannot wait to switch to another provider….

[Gemma]

@Phil020682 - I'm sorry to hear you were waiting a while for a reply from us. I've just searched our social channels, via the name you've registered to the Community with and nothing's showing. If you still need help, please message us on Social Media. 

@Crellster - I understand how frustrating it must be to see the 'no SIM' message again. Please message my team on Social Media again, if you'd like to discuss your account or still need help. 

@hlowester - It's not good to hear this has got to the stage of you cancelling the service. We also don't want to lose you as a customer. If it is that you've kept OneNumber and you need any help, then please come and chat to us through Social Media. 

[swords1010]

@Gemma , it would be good if Vodafone focused it’s efforts on resolving the issue at the root of this recurring problem rather than provide support on an ad-hoc basis.

[Gemma]

@swords1010 - If when customers contact us and on their accounts we notice there's a pattern forming of the same cause, we'll raise this to be looked into with our Specialist Support teams. 

[DougieD]

@Gemma +1 for me also as I am experiencing this.  I have cancelled my OneNumber twice now and just don't have the will to sign up and go through this again. I did get a technical team to give me a reference 187290869791984830 but nothing ever came of it. I did message Kelly and Rachael in the twitter social media team but they could only tell me to contact technical on 191 again.

[Thomas_H]

Just as a further update a fix has been found and is due to be deployed on the 7th June

[leec212]

Thanks Thomas 

[Crellster]

Well, this is getting out of hand now. 
1) When I set the phone contract  up I did so to solely work with the watch. It’s all I wanted it for. 
2) This was working…admittedly intermittently like everyone else’s experience but it was working. 

3) The instagram update below / attached points to a faq to explain why apparently this is now my problem… except it does not mention One Number at all.  

Maybe someone could shed some light on this? 

can someone look in to the instagram chat

[DougieD]

@Thomas_H  Hi Thomas, Is there any confirmation that the fix on the 7th June was implemented?