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Faulty Sure Signal box

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4: Newbie

So, I've had my Sure Signal box for around 5 years now and just recently it's gone wrong. I've rang Vodafone a few times and they've suggested various things to try to fix it, which i had alredy explained that I had done... (resetting Sure Signal box, and router etc etc) - I know it's broken, and finally after a third phone call, Vodafone then agreed...

I'm then told I need to pay £69 for a new Sure Signal box. I currently, and have been doing for a good 8 years if not more, pay around £45 a month for my vodafone contract. For the last 6 months or so, I've had to put up with random signal drop outs, 3G and 4G signal going up and down from one bar, to three or four on a good day, despite the phone being in the same place.

 

I'm getting a bit fed up with the poor reception and intermittency of the signal.

 

To then be told that to get phone signal at my home, I've got to pay £69 is not acceptable to me. I bought my original Sure Signal box for £20. Which I didn't mind... I refuse to pay £69 to be able to recieve phone calls and texts at home when I've spent thousands of pounds on phone bills for the last decade or so. I've been with Vodafone for 16 years now... and am very close to moving to BT Mobile if my Sure Signal box is not replaced.

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17: Community Champion

The Sure Signal Device comes with a 24 month warranty. 

 

I appreciate what your saying but like most things it has a certain warranty period. 

 

All Networks have fringe coverage areas and not spots which is part of their T&C a person signs up to when agreeing a contract. Vodafone cannot be held responsible for where a person decides to reside or in what area they use their phone in. 

 

Services and coverage
a. We will try to provide the services to you when you want them. However, due to the nature of mobile technology, it’s impossible to provide a fault-free service.

 

From http://www.vodafone.co.uk/cs/groups/public/documents/contentdocuments/vfcon064179.pdf

 

Hopefully the new service called Calling over wifi will help,those on compatible handsets and eligible tariffs. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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15 REPLIES 15
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17: Community Champion

The Sure Signal Device comes with a 24 month warranty. 

 

I appreciate what your saying but like most things it has a certain warranty period. 

 

All Networks have fringe coverage areas and not spots which is part of their T&C a person signs up to when agreeing a contract. Vodafone cannot be held responsible for where a person decides to reside or in what area they use their phone in. 

 

Services and coverage
a. We will try to provide the services to you when you want them. However, due to the nature of mobile technology, it’s impossible to provide a fault-free service.

 

From http://www.vodafone.co.uk/cs/groups/public/documents/contentdocuments/vfcon064179.pdf

 

Hopefully the new service called Calling over wifi will help,those on compatible handsets and eligible tariffs. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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4: Newbie

OK, so my main issue isn't really with the covereage or the fact my Suresignal box is broken - It's the fact that I'm being made to pay £69 for a new Sure signal box, when my original box only cost £20. I already pay £45 a month and have done so for probably over ten years. My wife also pays around £30 a month... We no have very little signal at home, where we really need it the most. I have been with Vodafone for 16 or so years and this lack of rewarding loyalty may just be the final straw for me.

 

As I think I mentioned, I've been increasinly frustrated by the mixed signal when in the town centre, ranging from GPRS to 4G at various times of the day.

 

If Vodafone will not send me a replacement Sure Signal box, I will be leaving as soon as I can pay out my contract. I don't mind having one of the older style Sure Signal boxes either. It's more the principle that's annoying me here.

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16: Advanced member

Hi Triginho,

Have you considered asking for help on this forum regarding your faulty Sure Signal?  There are some quite knowledgable people on here and could save the cost of replacing it.

 

 Regards.

 

 

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4: Newbie

I haven't considered that to be honest, but I've spoken to Vodafone's "3rd line support" regarding it, and they just said if it doesn't work after resetting or trying on a different router, it's broken.

 

I did wonder if I could "hack" into the settings of the box using something like putty... but I didn't really look into it...

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17: Community Champion

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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4: Newbie

Just to explain the issue - the first 2 lights and the last lights are on... So it isn't giving out a 3G signal... I've spoken to two people on the phone and they only said to try a reset... which didn't work...

 

If I use the support links, the link below sounds like it should help, but the page doesn't load properly...

 

http://forum.vodafone.co.uk/t5/Archive/Correct-lights-on-but-not-picking-up-3G-signal/m-p/496041#M82...

 

 

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16: Advanced member

Hi Triginho,

Did the '3rd line support' indicate that either a resync or a software update could be attempted?

 

Also was the reset procedure the same as the one on this link?

 http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Resetting-your-Sure-Signal/m-p/2391784#M350328

 

Regards.

 

 

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4: Newbie

Yes, I have tried that reset process several times... I haven't been told about a software update though... how would I try that?

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16: Advanced member

Hi, 

Software updates and  the resync procedure are carried out online by either the Tech team on this forum or by Live help which can be found here at the bottom of the page .....

https://www.vodafone.co.uk/contact-us/index.htm

 

As the tech team will need more information about your set up, could you please fill in this template and paste your answers on this thread.......

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Issue-not-listed/td-p/2391847

Once they have the info they require, they can check your software and resync as necessary. 

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4: Newbie

Trighino - you're not on Virgin Media by any chance are you?

 

If so you need to read the thread - not that that will resolve 'cause it hasn't helped us other mugs so far......

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4: Newbie

No, I'm with BT.

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4: Newbie

good luck with your quest -completely agree by the way 🙂

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4: Newbie

Just trying to get onto the live chat - another things that annoys me - Unless I do this at work, all the live chats are busy 90% of the time...

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4: Newbie

Ha, 30 seconds after saying that - I'm on! Typical!

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16: Advanced member

 They are busy most of the time.

You join the queue and eventually get a response. Just keep on that page.

 

P.S. I told you!!  :smileyvery-happy:

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