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Faulty Sure Signal box

Triginho
4: Newbie

So, I've had my Sure Signal box for around 5 years now and just recently it's gone wrong. I've rang Vodafone a few times and they've suggested various things to try to fix it, which i had alredy explained that I had done... (resetting Sure Signal box, and router etc etc) - I know it's broken, and finally after a third phone call, Vodafone then agreed...

I'm then told I need to pay £69 for a new Sure Signal box. I currently, and have been doing for a good 8 years if not more, pay around £45 a month for my vodafone contract. For the last 6 months or so, I've had to put up with random signal drop outs, 3G and 4G signal going up and down from one bar, to three or four on a good day, despite the phone being in the same place.

 

I'm getting a bit fed up with the poor reception and intermittency of the signal.

 

To then be told that to get phone signal at my home, I've got to pay £69 is not acceptable to me. I bought my original Sure Signal box for £20. Which I didn't mind... I refuse to pay £69 to be able to recieve phone calls and texts at home when I've spent thousands of pounds on phone bills for the last decade or so. I've been with Vodafone for 16 years now... and am very close to moving to BT Mobile if my Sure Signal box is not replaced.

1 ACCEPTED SOLUTION

BandOfBrothers
17: Community Champion
17: Community Champion

The Sure Signal Device comes with a 24 month warranty. 

 

I appreciate what your saying but like most things it has a certain warranty period. 

 

All Networks have fringe coverage areas and not spots which is part of their T&C a person signs up to when agreeing a contract. Vodafone cannot be held responsible for where a person decides to reside or in what area they use their phone in. 

 

Services and coverage
a. We will try to provide the services to you when you want them. However, due to the nature of mobile technology, it’s impossible to provide a fault-free service.

 

From http://www.vodafone.co.uk/cs/groups/public/documents/contentdocuments/vfcon064179.pdf

 

Hopefully the new service called Calling over wifi will help,those on compatible handsets and eligible tariffs. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

View solution in original position

15 REPLIES 15

c9off
4: Newbie

Trighino - you're not on Virgin Media by any chance are you?

 

If so you need to read the thread - not that that will resolve 'cause it hasn't helped us other mugs so far......

No, I'm with BT.

good luck with your quest -completely agree by the way 🙂

Triginho
4: Newbie

Just trying to get onto the live chat - another things that annoys me - Unless I do this at work, all the live chats are busy 90% of the time...

Ha, 30 seconds after saying that - I'm on! Typical!

cineriv
16: Advanced member
16: Advanced member

 They are busy most of the time.

You join the queue and eventually get a response. Just keep on that page.

 

P.S. I told you!!  :smileyvery-happy: