Sure Signal V2 not working "In Use" light constantly on

[skippylee]

Hello

As the title states the "In Use" light is constantly on. I have tried resetting the SS which makes no difference.

Any ideas how to fix please? My serial number 40120955279.

TIA

Paul

[BandOfBrothers · Accepted solution]

Hello @skippylee

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Rahim]

@skippylee I've checked your serial number and can see you've recently made a connection with our server using your Sure Signal. 

If you're still having trouble, please follow the instructions given by @BandOfBrothers and let us know if you need further help.