Hi
I am having issues with my sure signal version 3 which I recently purchased to replace an old v1. Every 2 or 3 days I have to reset my sure signal because the red light is on but the second light is flashing. Even when I have the first 3 lights on, my phone doesn't seem to connect all the time. I get zero reception at home without it so it is very frustrating that it's not working properly. As reqested on the troubleshooting page, please see details below.
Kind Regards
Julie
The issue you’re experiencing:
My phone goes from having full signal to none at all, more often than not I have no reception, even though the 3 lights are on.
What light sequence you're seeing:
The first red light is on, the second and third white lights are on
Your speed test results from here.
12.40 Mbps download, 1.09 Mbps upload.
Your external IP address from here.
176.24.182.197
Your Sure Signal serial number:
ssv3 42151546845
The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 3 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 12 ms 13 ms 14 ms 02780a00.bb.sky.com [2.120.10.0]
4 15 ms 15 ms 13 ms lndgw2.arcor-ip.net [195.66.224.124]
5 13 ms 15 ms 15 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
.png "Moderator (Retired)"){kind=icon}
