Sure Signal webpage and help

[millet2010]

Ok, I resort to coming here after 4 days of bull from live chat, phone calls and a manager contacting me V Long story short - I had my SIM card replaced (same number / same contract) that arrived last Thursday. I went from signal to none On Friday (and Saturday and Sunday) tried to access the website - no joy - tried live chat, speaking to an operator (three times!) and a manager and STILL have no signal on my phone at home despite the Sure Signal appearing to work - PLEASE SOMEONE HELP!!!

I have been told everything from "I've reset it and it will work in 30 minutes" to "It will work in 6 hours" to "It will work in 24 hours" to "You are not the registered owner so we can't help"!!!

VF sent me a replacement Sure Signal years ago and until recently have been managing this online no issues - now I have a phone with shiny new SIM that is entirely useless and a Sure Signal that appears to be working but similarly useless!!

HELP............................

[surfncanoe]

Has anyone else who has had sure signal problems this past week got there's working yet?

[Anonymous]

My Sure Signal [sic], for me, has never EVER worked.

To confirm: I have never seen My Sure SIgnal [sic] working.

...still isn't working.

To any of you who have presumably sold their souls and invoked

the dark arts to get My Sure Signal [sic] working previously I ask:

Does this mean NOBODY is running a 'Sure Signal' connx - anwhere - or is our issue that the My Sure Signal [sic] *WEB SITE" is 'not working' which stymies brand new installations or any ongoing amendment attempts to legacy installations. Nobody working or just new installs?

Vodafone please fix Vodafone

[davidg_wilson]

My sure signals work just fine - but I wanted to add a new number to the list and the issue is that the VF SS web site is down, so no new customers can activate their SS, and no existing customers can add new numbers.  5 days now it has been down.  I was hoping someone would be fired for this, but maybe they fired the only guy in the world who can make it work..

[Anonymous]

Thank you for the clarification. I live in hope.

Vodafone please fix Vodafone (do you want the list?)

[Hipvet]

My old one worked fine for 2 years. This is a new Sure Signal installation, and the problem is it's not possible to get it activated. They admit there is a problem with new installs, but won't give details!

[Anonymous]

---

@Hipvet wrote:

They admit there is a problem with new installs, but won't give details!

---

So often the case with rank incompetence.

You can APPARENTLY get your new box so-called registered.

If you actually have network cover ring 191

click option 1 (this number)

then click option 2 (network connectivity)

finally click option 3 (Sure Signal [sic]).

You'll have to identify yourself, give the serial number of the VSS3 box, your installation's post code and, weirdly, the intended floor it will be located upon. Presumably the last item is for a residential tower block. Beware of the usual different 'floor' interpretations around the world!

Apparently stuff that 'usually' takes a day or two (for VF to get around to the back-office database routing etc) is currently taking double because of their unannounced troubles (aka rabid TWEAKING on the Sure Signal [sic] web site.

I speak as someone duly advised as above but also one who has NEVER seen this Sure Signal [sic] service do anything more than flash some LEDs and draw about 2Watts (6VA) from my UPS. Good luck:-)

[Hipvet]

Registration is the easy bit...it's the activation that's the problem

[Anonymous]

Not exactly so... the easy bit for me is to sort my (technical) stuff out properly (something I find relatively easy), the difficult bit for me is to sit on my behind TWIDDLING my fingers while VF not only inflicts its inadequate network coverage and NOW apparently adding to the overall suffering with a disingenuous banner message of rabid TWEAKING on a faulty web site:-|

[bobevans]

Just a quick update.

I have both a V1 & V3 Sure Signal on the same broadband line and for some days the V1 has not been working.   As has already been mentioned the Manage Sure Signal page is not working, (STILL), so I have been forced to communicate with the Live Chat people.  

After several wasted conversations and a fair number of entirley dishonest responses someone told me last night that a problem using SS with BT broadband had "just been fixed in the last 10 minutes" which was affecting some but not all SS boxes and that all would be well in an hour or two; he also said he would resync my V1 box as well.

It was not clear if this was a new BT problem, the old, (supposedly resolved) one or just more flannel but to my considerable surprise I found that both V1 & V3 boxes were working this morning.   I really have no idea if the solution was the resynch or a real BT problem being fixed but they're both working.

Sorry that I don't have a magic bullet solution, (other than a new power supply for V1 boxes), but I thought that I'd confirm that SS boxes do actually work for some of the people some of the time.

[surfncanoe]

Update.

have been in touch with Vodafone again.

vodafone are aware of the issue re sure signal- that's reassuring since it has been going on for over a week.

reason why it is taking so long to sort-Vodafone blame a third party of engineers who are dealing with it.

vodafone thank me for my patience- grrrrrrrrrrrrrrrrrr

but rest assured that they will contact me- yeh right!