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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73866 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229885 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203974 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Orphaned Sure Signal...

Hi, I was previously a vodafone personal customer, and all was well. I had a sure signal on my account, as I lived in the sticks and the signal is terrible. A while back my employer changed their phone policy, so my personal number got transferred to...

SureSignal 1 stopped working - ISP connection is at fault

Hi, is there a hero out there who can help me please? My Suresignal V1 has stopped working, but it works fine when I plug it in a neighbours router. The VSS boot up sequence is: 1) Power Light: On2) All 4 lights flash in sequence3) Power Light: On4) ...

Guzzles by 2: Seeker
  • 12735 Views
  • 11 replies
  • 0 thanks

Sure Signal V2 flashing system light

Last 2 days i have noticed problems with my sure signal v2.i have tryed to re-set it.. nothing.i have de-registered & re-registered it to attempt a re-sync... nothing. not sure how you get all the info you need...serial num: 40114258060Sky Fiber BBan...

VSS no 3G through FTTC/PPPoE

I need some help with my VSS. My line was upgraded to VDSL on Monday, and since then, although I get voice calls and text messages, I cannot get a 3G service through the VSS. It connects ok in that I have the right lights on the unit, and my Samsung ...

mtcsltd by 6: Helper
  • 17689 Views
  • 27 replies
  • 0 thanks

Vodafone Sure Signal on network

Hi We have 2 Vodafone Sure Signals (Type 1, 4 Lights) which have previously been working on our network but now are not.I have read the other messages in this forum, and have arranged for a number of additional IP addresses and ports to be allowed th...

sbarrow by 2: Seeker
  • 13831 Views
  • 7 replies
  • 0 thanks

Sure Signal Outage?

Hi COuld you advise if there has been a SS service outage in TA11 postcode area, have run through all troubleshooting for SS and Modem and router and still can not get SS working. Currentlly have lights 1,2 solid, good broadband  can ping SS however ...

law817924 by 2: Seeker
  • 14413 Views
  • 13 replies
  • 0 thanks

Sim card problem

Hi, Both my husband and I have a Samsung Galaxy Y and use a Vodafone Pay As You Go sim card. Suddenly yesterday I got an error message:- "mobile network not available" after trying to send a text and and then trying to make a call, even though I had ...

tomcat by 2: Seeker
  • 12292 Views
  • 1 replies
  • 0 thanks

Resolved! VSS 3 not working after chancing my phone number

Hi, I have a VSS v3 which was working perfectly until today, when I asked to change my Vodafone phone number (and I also upgraded). Since then, I have- Power light (the vertical Red bar), is red and blinking- The other 2 LEDs are Orange and steady. I...

tierix by 4: Newbie
  • 16835 Views
  • 15 replies
  • 0 thanks

Using a second hand sure signal box ?

Lo all,  My signal at home is now so bad that in most parts of the house, I have no mobile reception at all, its never been good and we certainly dont have ANY 3g where I live. Im not paying vodafone a small fortune or monthly rental for a Sure Signa...

hertsmas by 2: Seeker
  • 13959 Views
  • 2 replies
  • 0 thanks

Sure Signal connection issue

I have had the new sure signal for about 3 weeks now.  I consider myself tech savvy, and have tried a lot of different things to get this to work properly and consistently, all to no avail. Problems. 1. Not working most of the time.  Everything from ...

Pauli363 by 2: Seeker
  • 14342 Views
  • 5 replies
  • 0 thanks
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