Sure Signal webpage and help

[millet2010]

Ok, I resort to coming here after 4 days of bull from live chat, phone calls and a manager contacting me V Long story short - I had my SIM card replaced (same number / same contract) that arrived last Thursday. I went from signal to none On Friday (and Saturday and Sunday) tried to access the website - no joy - tried live chat, speaking to an operator (three times!) and a manager and STILL have no signal on my phone at home despite the Sure Signal appearing to work - PLEASE SOMEONE HELP!!!

I have been told everything from "I've reset it and it will work in 30 minutes" to "It will work in 6 hours" to "It will work in 24 hours" to "You are not the registered owner so we can't help"!!!

VF sent me a replacement Sure Signal years ago and until recently have been managing this online no issues - now I have a phone with shiny new SIM that is entirely useless and a Sure Signal that appears to be working but similarly useless!!

HELP............................

[kids]

The Tech Team do read all the posts on these boards and will get involved where they can help but it can take 24-48 hours to get to a post so a bit of patience is needed,

[surfncanoe]

Thank you. I think I have been quite patient actually. Furthermore, with an issue that is clearly affecting lots of people, for a considerable length of time, I would of thought, from a customer service point of view that this would of happened automatically. 

But I will do as you say Kids and wait for another 48 hours. Thanks for your help.

[cggardiner]

Sure Signal v3 STILL not working after re-registering

Hi

My Sure Signal will not connect to phone after new nano sim used. New phone etc same number.

After advise to de-regester sure signal and re-register after 24 hours and re-setting, the Sure Signal has one flashing white light and the red ligh only.

STILL NO ACTION, DESPITE PHONE CALLS and posting etc..

Still shows active on Account.. still not showing as connected - only Red Solid and 1 x White slow flashing..

Please help..

Thanks

CGG

[cggardiner]

Hi

My Sure Signal will not connect to phone after new nano sim used. New phone etc same number.

After advise to de-regester sure signal and re-register after 24 hours and re-setting, the Sure Signal has one flashing white light and the red ligh only.

STILL NO ACTION, DESPITE PHONE CALLS and posting etc..

Still shows active on Account.. still not showing as connected - only Red Solid and 1 x White slow flashing..

Please help..

Thanks

CGG

[nicohick]

Please help....for the past few days my Sure Signal hasn't been working.

The red power light is on as well as the 2 white lights next to it. The end light is not illuminated.

I have tried pressing the reset button as well as unplugging and plugging it back in however it hadn't made any difference.

I rely on my mobile for work so not very happy about this! 

[nicohick]

The issue you’re experiencing: Sure Signal not working correctly as mobiles registered on the device not getting signal anymore 

What light sequence you're seeing: red light on steady, next white light steady, next white light steady, no further lights 

Your speed test results from here.

ping 29ms

download 20.14mbps

upload 3.08mbps

Your external IP address from here.

82.24.250.224

Your Sure Signal serial number: 42152302040

The results of a traceroute

Microsoft Windows [Version 10.0.10586]

(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\nicochick>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     5 ms     3 ms     8 ms  192.168.0.1

  2     *        *        *     Request timed out.

  3    21 ms    18 ms    18 ms  nrth-core-2b-xe-823-0.network.virginmedia.net [62.253.128.141]

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6    24 ms    19 ms    16 ms  nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]

  7    24 ms    25 ms    21 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]

  8     *        *        *     Request timed out.

  9    21 ms    21 ms    20 ms  84.116.135.46

 10    31 ms    21 ms    25 ms  213.46.174.130

 11    21 ms    23 ms    22 ms  ae32-xcr1.lns.cw.net [195.2.24.126]

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.