VSS 3 power light only

[chayes]

Hello,

Have a VSS3, it's worked generally OK for many months but has not worked for last week or so. 

Power light is on continuously, but none of the other lights are lit.

Have tried tunring off / on. Have tried to reset, but not sure this has worked - various postings on here suggest all lights should come on during reset,  but this doesn't happen. Have held reset button for longer than 30 seconds, but it just sits there with power light only on.

Serial no. 40130413392

Help please!

Cheers,

Chris.

[Sukhi]

Hi chayes

This is why Kay has asked you to test it with a different ISP.

You simply need to plug it in a different location :).

Let us know how you get on.

Thanks

Sukhi

[chayes]

OK - have now tried this at a different location and get exactly the same problem.  Steady power light, with no other lights on at all.  Tried to reset, with and without network cable, and always the same - steady power light, no other lights on.

Please advise what next?

Thanks,

Chris.

[Retired-Dave]

Hi chayes,

That could point to a hardware fault.

I'd recommend sending the Sure Signal for a warranty repair.

Dave

[chayes]

Thanks Dave,

Other than in the title, that link just refers to phones.  I assume that the process for a VSS is the same?

Cheers,

Chris.

[Gemma · Accepted solution]

Hi chayes,

That’s correct, the process is exactly the same.

Pop into your local store to get this sent away.

Thanks,

Gemma 

[chayes]

By way of an update, took it in to local Vodafone store as advised, and after a week or so was contacted to say was ready to be collected. In fact they issued me with a new one, which is working fine.

Thanks for help.

Chris.

[Retired-Andy]

Hi Chris,

That’s fantastic news, thanks for the update.

Cheers,

Andy

[SJBollington]

I have exactly the same issue - Sure Signal suddenly stopped working.  Do I raise another thread or take straight to store?  I live 12 miles away from a store and it is expensive to park etc so not exactly impressed if mine is faulty - it is 4 months old.  We are now paying for a contract for a mobile signal we can't use at home :smileysad: and I only renewed my contract on the basis that I had a Sure Signal box so could actually use it as a mobile.  Please help!

SJ

[Retired-James]

Hi SJBollington

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[SJBollington]

Thank you for your reply.

I have tried the Suresignal at my parents house, and the same thing happens, power light only.  My parents have a suresignal box that works fine so I know it is not the line. I tried to reset it there too.  As per the other users in this thread.  I should therefore deduce that it is faulty and needs replacing.  Please advise after looking at my test results.  Although this is standard diagnostics I'm guessing it's nothing to do with the test results?

IP Address 95.146.231.250

IPv6 ::ffff:5f92:e7fa

[URL=http://www.speedtest.net/my-result/3330304600][IMG]http://www.speedtest.net/result/3330304600.png[/I...

42 Ping

1.94 Download

0.38 Upload

http://www.pingtest.net/result/93854277.png

39 Ping

Serial number 40133461919  and Vodafone have this on their records.

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\X> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    25 ms    23 ms    24 ms  213.123.107.58

  3    22 ms    24 ms    24 ms  217.32.98.193

  4    25 ms    23 ms    23 ms  217.47.250.77

  5    25 ms    25 ms    23 ms  213.1.67.70

  6    25 ms    25 ms    28 ms  87.237.20.136

  7    25 ms    25 ms    25 ms  87.237.20.32

  8    32 ms    31 ms    31 ms  62.157.248.233

  9    25 ms    25 ms    25 ms  80.150.169.154

 10    28 ms    25 ms    26 ms  195.2.30.61

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

C:\Users\X>

C:\Users\X>

Thanks