sure signal problem

[gillydent]

My brand new replacement suresignal stopped working after a few days.

I've rung and rung and rung and rung  vodafone over and over and over again. No one seems to be able to sort it out - feeling extremely frustrated at the waste of my time and lack of support.

The power light is solid and the 2nd (world light) is white and flashes on and off slowly. Please please please can someone here do what Vodafone support can't?

Thanks in advance! rant over 

[Rahim]

@Tag1956 I've taken a look at your serial number and can see your Vodafone Sure Signal has made contact with our server after you last posted. 

Please let us know if you're still having issues?

If you are, please try a replacement Ethernet cable.  

[Tag1956]

Still NOT working, No Change, Same Fault

[Tag1956]

Still not working

[Dave_0203]

Gillydent & Others...

Have you seen this thread....

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Problems-with-replacement-sure-signal-box-not-w...

Seems Vodafone have a problem & are aware of it....As to why they aren't admitting it & doing what they should to provide PROPER customer support & relations...Well maybe they are just overwhelmed by the number of failures!

We pay their bills...are we getting a service?

Cheers, Dave

[gillydent]

I've done both things you asked and it is still the same.
Clearly not a problem with my IP address.

[gsmsecure]

Who is your broadband provider?

ADSL, Fibre or Cable?

What make router and model?

[Rahim]

@Tag1956 Please can you confirm if you've tried a replacement Ethernet cable?

[Tag1956]

Yes a replacement cable has been tried. This is a brand new unit supplied by Vodafone, which is still Not Working

[Tag1956]

Still Not working

Great Customer Service...NOT

[Rahim]

@Tag1956 Can you confirm if your light sequence has changed, as we're able to see that your Sure Signal has contacted our server and make a successful connection on 24 November 2016. 

If you're still having issues, please test the device at a different location. 

In testing your device at a different location we'll be able to see if there's an issue with the device itself or your ISP (internet service provider).