Broadband activation

FTTP Broadband Available for everyone on the street except

So I am in a fix here - I live on a street with terraced / semi detached houses. For some reason, vodafone does not show FTTP availablity at my property, however everyone on my street seems to be able to order vodafone fttp. Literally every one left...

Do Vodafone cancel pre-existing broadband contracts?

For my home broadband, I'm moving from BT to Vodafone. When I spoke to BT to cancel my contract with them, they said the best way to do things was simply to start a new contract with Vodafone - once the Vodafone connection is up and running they woul...

Need to cancel broadband installation

I cannot contact Vodafone, I've tried telephone, live chat, nothing works. I need to cancel social tariff broadband being installed next month.Don't want to waste engineers time.

FTTP 4 Months to install, No Compensation and provided wrong speed...unable to upgrade

as you can tell from the title ordering Fibre broadband from Vodafone has been anything but a smooth experience. As an existing Vodafone VDSL customer and mobile customer, they offered a great rate on their Superfast 200mb service, so on 26th July, I...

CityFibre and Vodafone a Matched made in Heaven (HELL)

Hi all , I Am sure after sifting through several posts on here that I am not the only one that has been at the mercy of Vodafone and CityFibres incompetence as organisations to provide a promised service. On the 21st December 2022 , I placed an orde...

No activation still, did I make a huge mistake switching to Vodafone?

Almost 8pm and still no activation which is due by midnight today. Have spoken to both chat and telephone agents who assured me it will definitely be activated today. Lost a day at work and need to make up deadline tomorrow. However my confidence is ...

11 Months still no fibre

Ordered fibre in March 2022, and activation date before end of March, lots of Facebook messenger messages back and forward. Claims that openreach tried to access property with no appointment but nobody was home on several occasions.Finally got the bo...

No delivery

We signed up for full fibre 500 and they said we would be getting a new router by DPD 2 days before the activation date but that date is today and nothing has turned up. We don't need a new router though, we have the THG3000 and I have been using my...

Openreach engineer has twice failed to turn up - considering cancelling my contract

My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my newbuild flat I needed Vodafone to send an engineer out. They told me an engineer would visit on Thursday 2nd February, a morning appointment. It got...

No broadband since 6/12/22

I’ve had no broadbandsince 6/12. (Almost 2 months!) “Broadband” and “Service” lights don’t light up on ONT. been told there is an “issue at the pole” by Vodafone and that’s what cityfibre told them, clearly being lied to because there is no pole at ...

Community home

Forum Posts

FTTP Broadband Available for everyone on the street except

Do Vodafone cancel pre-existing broadband contracts?

Need to cancel broadband installation

FTTP 4 Months to install, No Compensation and provided wrong speed...unable to upgrade

CityFibre and Vodafone a Matched made in Heaven (HELL)

No activation still, did I make a huge mistake switching to Vodafone?

11 Months still no fibre

No delivery

Openreach engineer has twice failed to turn up - considering cancelling my contract

No broadband since 6/12/22

Using own router, chat says I have to wait til ser...

Broadband upgrade when its not yet activated.

My Vodafone account is not set up

Help !!!!!!!!

Connecting Vodafone Full Fibre 900 to Asus Rog Rap...

Replaced Vodafone THG3000 router with Vodafone Ul...

Early termination fee when switching from mobile b...

Eero Pro 6

What's the process for installing the 900/100 Open...

Broadband Cancellation Requested - But line still ...