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12-11-2019 02:09 PM
Ive had an appalling experience with Vodafone a red cable link issue is only the tip of the iceburg.
Since they sent me there new router to try to rectify some issues ive been having its been randemly crashing sometimes every ten mins or so.
I have today been informed by the Directors office that there is a compatability problem between Apples Watch and the firmware installed in the new router causing random crashes on the new Vox 3 router it just reboots causing it to loose internet access.
I was just amazed that Vodafone could send out these new routers with such a massive problem.
Solved! Go to best answer.
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02-01-2020 12:27 PM
I just spoke with Vodafone. The Tech 2 team in India are incorrectly telling people that the issue is fixed and you need to do a factory reset to resolve the issue. This is not correct.
I then spoke to Vodafone Tech 2 in the UK and they say that they are being overwhelmed with fault calls as lots of people got watches for Christmas.
They say that they are still working on a fix and this will be pushed out in phases starting in about a week's time.
Apparently you may lose service for a while whilst the firmware update is applied.
I suggest you take a note of your firmware versions and check back daily to see when you get the update. Then switch your watch back on and pray like crazy it's fixed the problem!
I was told compensation would be applied automatically if you logged a ticket with Vodafone, but clearly keep an eye on that!
Good luck everyone, at least Vodafone know what the issue is, and it is a priority for them.
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09-12-2019 05:31 PM
I have had openreach out and keep doing the test they have asked me to do for months
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09-12-2019 05:36 PM
Inform openteach about the problem, send them the link to this forum.
ask them to reset the line , I am now on 40 meg with only 1 drop out in 2 weeks and that was 3 am in the morning.
I have given up on getting super fast 2 as going through the rigmarole of the tech team, or reach , multiple calls etc is just not worth the hastle.
If the watch issue is still not resolved in February I will leave and go back to sky with whom I was with for a decade with not a single issue.
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28-12-2019 03:24 PM
Any update on a new firmware?
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28-12-2019 03:32 PM
End of January I was told at the earliest
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28-12-2019 03:35 PM
Is it an automatic update? Or is there a way to download and install.
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28-12-2019 04:22 PM
Someone posted a few weeks ago they had a beta version pushed to their router which made no difference at all !
I d guess or hope it would be made known on here and then we coukd update ourselves
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28-12-2019 05:45 PM
Hello, I'm that person but unfortunately in true Vodafone fashion I didn't happen.
I was informed by Lee from the Directors Office the Vodafone were going to push the new firmware update to my router and monitor it for 48 hours.
This was supposed happen around the 8th December but when my router continued to behave the same I checked the firmware version which was still the same and concluded that this was ##~##...........
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28-12-2019 06:20 PM
You would think there would be an update from them , but im guessing there are so many issues to resolve they are trying to keep the issue quiet.
Not everyone accesses forums etc, a shocking way to treat your customers
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28-12-2019 07:04 PM
Yes an appalling way to treat your customers, I've now been informed that the new firmware will be available sometime in January 2020.
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09-12-2019 04:57 PM
It's as if the mods are oblivious to this issue , so funny as there is nothing they can do 🙂
