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Broadband connection

Connection cutting out at night

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2: Seeker

On the 5th of June I switched from Sky broadband to Vodafone, and at random days around or after midnight I will lose all Internet connection for hours. Checking my WiFi and Vodafone app it says I am still connected. This is incredibly frustrating as this is when it is used the most, is there a remedy for this? 

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1 REPLY 1
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Administrator
Administrator

Hey @Aidon99, thanks for getting in touch. Does this only happen via Wi-Fi, or do you get these drops outs via a wired connection too? Have you tried resetting your router and been through our troubleshooting steps here? Give those a go and let us know how you get on.

If you're still having trouble, we'll need to run some diagnostics on your line. One of our team will be happy to access your account and take a closer look into this for you. Find out how to get in touch here.

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