Unanswered call charges ?

[wirren]

Hello, I have home phone over direct fibre.

If i make a call that isn't picked up ( answered ) at the other end is there a charge for the time I am on the unansrered call ?

[Amanda]

Hi everyone 👋

There are a few factors that can affect this, for example:

• If there's a call bundle added to the landline making the call, and whether that's an anytime plan or an evenings and weekends one. 
• The number calling is a UK landline or mobile number and not an international, chargeable, business number. or outside of any agreed call package hours.  

One thing that won't make any difference is if it's a standard fixed line landline or a Digital Voice / VOIP service. 

So we can check these charges for you and refund/correct them if you shouldn't have been charged, please get in touch with my team via social media - and if you pop a link to your post in the message, we'll be able to check your thread to save you repeating yourself. 

[Ripshod]

@Amanda thank you.

@wirren keep us updated.