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Need to change route channel

Hello, According to many threads on here the option to change router channel has been removed. This now a major problem for me because an engineer has informed me that the equipment he came to service cannot connect on a channel higher than 10 and he...

FTTC to FTTP Upgrade

Hi, I have Superfast 2 broadband (over 2 years) and OpenReach and CityFibre have installed fibre on my estate. However, I live in an apartment, which I own and realise that in order to get FTTP I would require fibre for the last hop into my apartment...

Resolved! Need for landline Fibre Broadband Pro Gigafast 900?

My street has just had full fibre installed. Other providers are offering me full fibre packages without the need to have a landline (I disconnected my landline years ago.) However, Vodafone online only gives you an option to either keep your landlin...

donnes by • 3: Seeker
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  • 3 replies
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Broadband Order cancelled without notice.

Hi All,  We've recently had the FTTP installed in out area that I have been eagerly awaiting but with the service I've received so far I've been completely put off. To summarise;I ordered the non Apple tv 900 package before the Black Friday deals cam...

dale0592 by • 3: Seeker
  • 2781 Views
  • 3 replies
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Transparency & Customer Service

To say it's been a frustrating ordeal would be an understatement! In efforts to upgrade my services (Mobile/broadband) I've uncovered a massive black hole of customer service.  I understand not everything can go according to plan but why should I as ...

new broadband billing direct debit query

hi, just had my broadband installed today and got my account opened, I see it says my next bill will be created on the 29th of Dec, when will the payment be taken from my bank account by direct debit? a few days after? is it possible to change the da...

FUrake by • 3: Seeker
  • 2681 Views
  • 3 replies
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4G Backup with Static IP

Thinking about going to Pro with 4G Backup but we use a static IP on our Business Broadband service. Is the same static IP maintained when the THG3000 fails over to 4G?

sangerm by • 2: Seeker
  • 2525 Views
  • 4 replies
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Resolved! broadstours.co.uk blocked by securenet

Hello Vodafone,  My clients' website www.broadstours.co.uk seems to have been incorrectly blocked by secure net - could you please remove this block asap.  Customers are reporting the block on both 4G and Home broadband connections.    

cctv port forwarding help

Hi can someone please help i tried the tech phoneline and they didn't seem to understand what i wanted to do or it was too advanced I have a  cctv that i normally connect to on my phone, i had no issues with my previous 3 routers, i have just joined ...

cymru by • 2: Seeker
  • 6119 Views
  • 12 replies
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