Blacklisting IMEI

[Jolie92]

Hi,

same problem as most people. Bought my phone from carephone warehouse but using vodaphone as a contract. Lost my phone and Vodafone say they can’t black list my phone! Everyone I have spoken to says only network providers can blacklist! This has gone in for 3 weeks now having to call Vodafone everyday I’ve rthe festive period when I should be spending time with my family! 

[beepred]

Hi, I purchased my phone at Currys and have been unable to get proof that my IMEI has been blocked, so same issue as people above. Please can you help me urgently, its been so stressful trying to deal with Vodafone customer support and my insurers.

My insurers say vodafone should be able to provide this. 

[Josh]

@beepred What company blacklisted the phone to begin with? Also, do you use a Vodafone SIM with the phone in question, before it was blacklisted? 

[chawdelgado16]

I desperately need help

bought a pay monthly through carphone warehouse with vodaphone as my provider.

ive lost the phone when i was on bus. Immediatelt notified vodaphone. Been speaking to customer service multiple times. Promised theyve bblacklisted the phone. Contacted customer service again coz insurance said it hasnt been blacklisted. 
now i find out that if the phone was not 'bought' from vodaphone they wont blacklist the device!!!! 
i am so stressed. And been passed on fr carphone warehouse and vodaphone customer service. Seriously i am desperate.  

this is the response i get from customer service at Vodaphone. 
i dont understand why you do this???? 
clearly i have been using the plan with you guys and you leave me hanging like this. Carphone warehouse cant blcklist because theyre third party sellers! 
do customers who buy from third party sellers have to suffer so greatly before you take action? This is unacceptable. 
what do you expect customers to do? Take this to court?

police doesnt give a ##~## if you lost your phone because they dont even entertain this at the polic station no more. 
ridiculous 

[MarkD]

Hi @chawdelgado16, if you come through to us on Facebook or Twitter, we would love to take a look at this. You can find all the contact details here, just remember to include your Community username. 

[Lornabellamy]

Hello, am having the same issues, can someone please help? I think i've spoken to five advisors now, all of whom have either told they can't block my IMEI number or that they've done it only for it to still be clear. Really struggling to understand why this is so difficult?! 

[TJ]

Thanks for getting in touch @Lornabellamy. So one of our team can take a closer look into this blacklisting for you, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Please also provide a link to this thread, along with your username; so you won't have to explain yourself again. 

[Jenny0D]

I have the same issue, please can I be contacted

[Andy]

Hi @Jenny0D If you could please reach out to us via the details here, we can then take some more details from you and see how we can help.