Message trying to send premium text

[saabowl]

I've been trying to enter a radio text in competition. I have a Samsung Galaxy S10 lite. 

When I text WIN to the number I recieve the following message:-

Class 0 message

Access to this service is denied . Content control bar is in place. You can request the removal of this bar by calling Customer Services.

From +447785011834

It then has the option to cancel or save.

I contacted Vodafone multiple times who say it's nothing to do with them. Was advised to call the number but it didn't connect. I had the same problem on my old apple phone and it started after I'd called Vodafone services about unexpected charges on my account due to working from home during covid. They were kind enough to reduce the charge but put bars on my account which have subsequently been lifted. I used to enter this premium competition regularly. Having chased a solution from vodafone- using live chat, calling customer service, in store there was no solution. Customer service couldn't connect to the number either and said that there were no bars on my account, so the complaint was closed.Anyone know what this? 

Glad of any advice, its driving me crazy. Tried to screen shot message but couldn't attach it.

Thanks

Graham

[Mazza99]

Hi. David at Vodafone shop at Fort, Glasgow has now resolved the issue. Thanx

[Shellytownend]

Could  you please let me know how  as I av ad the same problem for over a year  thank-you 

[Mark]

Hey @Shellytownend, I'm sure we'll be able to get this sorted for you. Have you checked your MyVodafone app to see if you have a premium rate text/calls bar active? If this is already removed, or removing it doesn't resolve the issue, we can check your account for you and take a closer look into this. Pop us a message through social media and we'll be happy to pick this up for you. Make sure to include a link to this thread, your forum username and your mobile/account number so that you don't have to repeat yourself.

[Shellytownend]

Hi yes been and done all this been in and out of shops and even online.more times then it's worth 

[Effie]

I know this must be incredibly frustrating for you @Shellytownend and I am sorry that you are still having issues with this. Please do drop a message to our Social Media team so we can double check the settings on your account and run some troubleshooting with you as we want to get this resolved! 

[Kellybrame]

Did any of you get this sorted? I’ve had this problem for over a year now -_- I’ve tried everything to get it sorted an nothing ever resolved it even though I’ve been told countless times it has I’ve upgraded phones an still have the same problem an it’s driving me insane now I have no bars on my account what so ever so can’t work out why I can’t enter the competitions the entry text sends but I never get a response to charge me the premium rate for it 

[Andy]

Hi @Kellybrame 👋 I really apologise that you're still facing this issue, so we can look over your account and get to the bottom of the issue, could you please contact our social team via this link, where we will be happy to investigate this further.

[Shellytownend]

No never got anything sorted although someone told me to keep sending the tex one after the other and it will get send sometimes .. that works  

[hrym]

I've not heard that before.  I assume you've tried toggling the Premium Rate text bar on your account?   If it's set to off, turn it on, wait for the confirmation text and then turn it off again.  That might work.