Hi, I am Vodafone Business customer. I am unable to receive any call from EE network. The people using EE can't contact me just get a dial tone as if the number no longer exists. But i can call them and send messages. I have done everything even I changed my mobile phone but still having the same issue. Previously, I was with O2 and before that I was with T-Mobile/Orange when they merge with EE.
EE team said that "It sounds like some porting data has become corrupted or incomplete somewhere."
I'd suggest to contact the Vodafone Social Media Team's via Contact-us-for-account-specific-queries ,Live Chat or Customer services via phone and they can ask their porting teams to check things out.
I'd suggest to contact the Vodafone Social Media Team's via Contact-us-for-account-specific-queries ,Live Chat or Customer services via phone and they can ask their porting teams to check things out.
From your problem statement, it does sound like it's an issue that needs to resolved by the number porting team. It's the gaining provider (so Vodafone) who need to resolve.
Previously, i was with O2 and i had this problem at that time as well. I was thinking that may be issue with O2 then i switched to Vodafone (personal) approximately 2 years ago then switched to Vodafone (business) last year.
Hmmmm... so has this problem been happening the entire time, ever since you were with O2?
Assuming yes (and even if no), you need to get this raised with the Vodafone porting team. There's clearly an issue with the porting files.
Basically they can link between old and new network as well as link in with the original range holder of the number (even if it wasn't them you ported from this time) as they still have a role in all this.
But get it raised and they will sort it once and for all.
Hi there. Did you ever get this issue resolved? I’ve been trying for years to get Vodafone to look in to this. Have tried their trouble shooting tips (change sim, change phone) many times now but help fizzles out.
if you could let me know what worked for you in the end , and is something they’d take note of, I’d be very grateful.
Oh crikey. Sorry about this. I’m giving Vodafone one last go at trying to fix it. I’ve had this problem for years. It’s now logged as a porting / split port issue.
Then if they can’t - I’m thinking that the only thing to work would be for me to switch to EE myself!
I take it your number started off with EE/T-Mobile/Orange? Sounds like the port files have corrupted. Vodafone porting team will need to sort this out and re-request the porting files.
It’s irrespective of who you moved to (O2) in the interim… the network you started with is always responsible for porting in/out.
