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Hi everyone, thanks so much for flagging and rest assured this is something we've been working on with the manufacturer to get you all connected to what you love again.
To keep you all updated, Xiaomi have advised that a patch is going through final testing through their side and we're looking to verify this from our side today.
All going well, this patch should be with you over the next few days, by next week at the very latest.
Please don't try any troubleshooting steps such as a factory reset or arranging a repair of the phone as once the software is out, this will resolve things for you.
Once we have confirmation that the fix is working and when it can be released, we'll let you know ASAP here.
@Wxrthltl I've responded to your latest message to us 👍
@Zak1963 The dedicated team are in talks with the manufacturer - while we've not received any confirmation of any further software patches, I'll let you know here if anything changes. In the meantime we're advising resetting APN settings (or a factory reset as a last resort) as these have helped a considerably large amount of people to reconnect to their services. If for any reason that doesn't work, we're asking those still affected to get in touch so that we can raise this to the team to help implement a fix.
@Dodgy_C @Anonymous Have you tried resetting your APN settings from the steps posted earlier? If that or a factory reset doesn't resolve this for you, please drop us a message on Facebook or Twitter if you haven't already. We'll then be able to take your details securely and pass these along to our team. Please ensure you include your Community username and a link to your post - we'll then be able to track down your message if needed.
Hi everyone, a further update I wanted to share. For those who are still affected and have raised this to us on Facebook/Twitter so we can escalate the requested details to our department, the following should help while we work on a fix:
- Carrying out any calls through apps while connected to a WiFi network
- Diverting calls to another number you have available. You can do this in your online account by logging in and going to:
• Services and Extras
• Call divert
• Enter your security pin/password
• Click Change
• Tick Forward calls immediately
• Choose “To a different number”
• Enter the destination number
• Click Save
