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Hi everyone, if you've tried all of the steps above (resetting APN settings and trying a factory reset) and neither have worked for you please do contact us on Social Media or through the other methods I've given.
We'll then be able to collate the details I've requested and raise this to our dedicated team to fix.
@tallen This shouldn't have been the case for you - I'll be replying to your last message to us shortly.
Does doing a back up prior to a factory reset preserve any important business WhatsApp conversations I have ongoing?
I genuinely don't know, just asking...
The most immediately useful information to share at this point is:
(i) Is a patch due out this weekend (v.11.05?); and
(ii) Will this patch obviate the need to perform a factory reset?
Once we have the answer to these questions we can make informed choices about next steps.
@Natasha I posted a messge via FB messenger to the official Vodafone account just before 1pm as per your previous post but other than an automated "please confirm your details" I've had no reply.
I have also raised a formal complaint (ref 9093205) requesting a replacement handset be delivered as my phone has no option to update beyond MIUI 11.0.1 so can't even access the latest patch (whether it works or not).
Really unhappy with this service. A week of no phone and no positive action.
Even though when you check for updates there is nothing visible you can select the top right dots and download latest patch.
I did that and it didn work initially until I went to SIM and mob networks> Acces Point Names> bad Bit reset down the bottom. After a few Secs. Vodafone settings messages came through. And stoped the Xiaomi SIM set up searching for the SIM. Been working for 6 hours now. Fingers crossed.
Re WhatsApp conversations
These can all be backed up via settings on the app itself I backed up mine last night and successfully retrieved this morning maybe worth checking the back up options on there and make it a concurring daily back up ...
I've unfortunately had to do the factory reset and my phone is now restoring. It appears to be working as I now have signal. I would have felt better if the patch had been a our Xiaomi patch but it appears to be a repaired version of Sundays update?
Hi guys, got my replacement handset and stared it up. It started on miui 10 so was nervous to update after finally getting service. Updated to miui 11.0.6 qfamixm and incredibly have no issues now new phone is working. If you have problems I'd recommend what I did and email CEO and the level of service is completely different from the standard customer service. Thanks everyone for all help suggestions
Not getting the update coming through when check for updates and download latest package continuously saying Can't download update, Wait a minute or two and try again.
Any ideas of how I can get the update to come through?
Looks like my phone is now working although I have about 8 home screens of icons to organise again. One thing I do notice. I've always had the option to pay by with phone in my Barclays banking app. It never worked but on restoring the App that ability seems to be missing ebb though nfc is clearly available. Any ideas? Will see in a bit also if Android auto works properly as it never did before.
Just got off phone to CEO's office , told them the factory reset worked for me and phone is all working again , but unfortunately I have lost all photos and probably some work .. they said they don't know about any compensation as yet because they are in talks with Xiaomi ,but she thinks they won't pay any ,, as apple dont .. she gave me £25 credit on my account as a good will gesture .. I might have lost thousands in work .. doesn't seem right to me , but I accepted it because I don't think I will be offered anything else..
This has been going on since Sunday night, I was told 12-24 hours and it's now 5 days. It is totally unacceptable at a time when phones are needed.
@Wxrthltl I've responded to your latest message to us 👍
@Zak1963 The dedicated team are in talks with the manufacturer - while we've not received any confirmation of any further software patches, I'll let you know here if anything changes. In the meantime we're advising resetting APN settings (or a factory reset as a last resort) as these have helped a considerably large amount of people to reconnect to their services. If for any reason that doesn't work, we're asking those still affected to get in touch so that we can raise this to the team to help implement a fix.
@Dodgy_C @Anonymous Have you tried resetting your APN settings from the steps posted earlier? If that or a factory reset doesn't resolve this for you, please drop us a message on Facebook or Twitter if you haven't already. We'll then be able to take your details securely and pass these along to our team. Please ensure you include your Community username and a link to your post - we'll then be able to track down your message if needed.
I pay on average close to £100 pm for two phones / tariffs on Vodafone. The answer is simple, I have a cheap alternative phone to use, one tariff is up so that one will go elsewhere and so will the other one when the contract expires and spread the word of insanely poor service
Great to hear... Is there any update yet? I have no alternative phone, in lockdown on my own. This really upsetting.
Also Bluetooth stopped working at the same moment. Just had been in contact with Vodafone via their help system, and the guy had no idea whatsoever!!!
Please Natasha, keep us updated!
Hi everyone, a further update I wanted to share. For those who are still affected and have raised this to us on Facebook/Twitter so we can escalate the requested details to our department, the following should help while we work on a fix:
- Carrying out any calls through apps while connected to a WiFi network
- Diverting calls to another number you have available. You can do this in your online account by logging in and going to:
• Services and Extras
• Call divert
• Enter your security pin/password
• Click Change
• Tick Forward calls immediately
• Choose “To a different number”
• Enter the destination number
• Click Save