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Facebook app not working since latest update (3rd Aug 2016)

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3: Seeker

My Vodafone Smart Ultra 6 will not boot up Facebook or Instagram since they updated today on August 3rd 2016. I've uninstalled both apps and reinstalled them, cleared the cache on both apps and have restarted my phone several times.

I'm at a loss as to what to do to resolve the situation.

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2: Seeker

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This link as been removed as it is Spam, this goes against our Community Guidelines.

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17: Community Champion

Hi @Lawebley

 

 

What happens when you press on the App ?

 

It maybe beneficial to create a back up to retain your picturesand contacts etc and then factory reset.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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It opens the 'window' and then I get a message that says "Unfortunately, facebook has stopped" with an option to report the fault or OK.

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17: Community Champion

Have you tried the factory reset. 

 

As a tip > I personally do not favour the Facebook app so I navigate to Facebook by using the url and save that link to my Homescreen. 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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Exactly the same problem here. I've unistalled. Cleared caches/data. Cleared cache partition from recovery menu. Re-installed. Issue persists.

 

Hopefully the next FB app update fixes it.

 

If you do resolve it please post back

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edit: Looking at the FB review comments on play store - we aren't the only ones to get the crash issue.

 

Looks like an FB mess up.

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3: Seeker

Thanks. And thanks to all who have helpfully responded. I'm currently resetting my phone, as I'd started to do that before I read this response. I'll update the results as I get them.

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3: Seeker

The Factory reset did not resolve the issue I'm afraid. It does indeed seem to be an issue with Facebook rather than the phone.

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3: Seeker

Thanks for the feedback.

 

I (and resumably hundreds) have reported the issue through FB, and moaned on twitter. Guess we just need to wait it out

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17: Community Champion

I'm sorry the Factory reset didn't help and as from the other reply it seems the Facebook app needs possibly updating. 

 

Maybe be send some feedback if possible to the developer. 

 

In the interim does my workaround work for you. 

 

i.e. navigate to Facebook via your url and save that as a shortcut on your Homescreen. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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I can still access Facebook in the browser, but the problem with that is that Instagram and a number of other useful and popular apps will not function without first accessing the Facebook app, so it isn't just Facebook that is affected.

I've been unable to use Instagram as the crashing problem prevents me from signing in, as does Tinder.

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17: Community Champion

Ah I understand. 

 

I personally do not use Instagram so didn't see that as a limitation when suggesting using your Url. 

 

I hope this is resolved ASAP for you. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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Community Champion (Retired)

@Lawebley + @batch_2001 The problem with the Facebook app is that it always released before it is fully tested for bugs.

 

I use the ios version and I  never update it until after it has been released for at least 7 days. In the past both the Facebook and Pages app have had a lot of problems so now I wait until other people have reported any bugs and FB have hopefully sorted them out.

 

 

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3: Seeker

You can roll facebook back to a previous version using apkmirror site.

 

There is obviously a risk associated with downloading apk's from sources other than play, but I think this is OK. I'm back on 87.0.0.17.79 . Works fine.

 

Hopefully FB pull their fingers out..

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Community Champion (Retired)

The latest update seems to be causing problems across platforms.

 

If you look in the reviews for FB in the iTunes app store you will find that a lot of people are complaining that the Newsfeed does not refresh and friends posts can no longer be seen

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3: Seeker
Facebook Messenger did the same thing when it updated today. I got an older version which seems to be working for the meantime.

However, when I tried two older versions of Facebook itself, they both refused to work, which adds a further layer of mysteriois inconvenience.
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This link as been removed as it is Spam, this goes against our Community Guidelines.

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3: Seeker

Hey everybody. The link provided by Ailbhe works for me. Thanks amigo, much appreciated.

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3: Seeker

Had the same issue and the link has worked for me too!

 

Many thanks

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