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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 68989 Views
  • 160 replies
  • 13 thanks

Unable to login to account

I've been having issues accessing my account over the past 5 days - early on Monday I received a text message thanking me for joining Vodafone and giving me an order number. I called immediately because I was concerned that someone had got access to ...

holdawas by 2: Seeker
  • 2974 Views
  • 2 replies
  • 0 thanks

Order Confirmation Email

Morning folks, first time using this so apologies if i get things muddled up. My problem is this, about an hour ago i went on to Vodafone's website to try and place an order for the Galaxy Z flip phone, it all went through fine, the payment was taken...

Applecare failure

I have the insurance policy that includes Applecare+. Today I noticed my device does not recognise that it has it (after more than one month)My previous device displayed this after 3-4 days. I tried to call support and this was a big fail. I tried th...

jb2021 by 2: Seeker
  • 3448 Views
  • 9 replies
  • 0 thanks

SIM only upgrade after 3 months

Hi, I've just hit the three month mark on my SIM only deal (12 months, taken out via e2save) and I'm now eligible to upgrade to a handset deal. The price for the handset deal direct with Vodafone is way more than I can get it as an upgrade through Mo...

hants164 by 2: Seeker
  • 13742 Views
  • 4 replies
  • 0 thanks

Contract ending how to remove mobile numbers from account

My contract is up in a few weeks, I have 3 numbers on my pay monthly contract  my number and the other 2 are family members but I pay the bill for all 3... I am no longer going to be paying for the other two numbers but the numbers need to stay activ...

srwlml23 by 3: Seeker
  • 2280 Views
  • 1 replies
  • 0 thanks

Resolved! Is it possible to pay early by "one off" payment?

Occasionally with other bills in my house if I have one off larger amounts I pay in advance.  My home BB for instance I had 2 months last year where I didn't owe any money.  I was looking around the vodafone site as a new customer and I can't see whe...

Anonymous by Not applicable
  • 6388 Views
  • 5 replies
  • 0 thanks

Retaining Vodafone plan when moving phones

I have an iPhone SE and am thinking of upgrading, maybe to an iPhone 12 (any views on iPhone 12 very welcome). Will I have to swap to another Vodaphone plan as I wish to retain my existing one > Can I retain my existing Vodafone plan and phone number...

VickiD by 2: Seeker
  • 1389 Views
  • 2 replies
  • 0 thanks

Block promotional messages and calls

Good day, guys!!! I'm frustrated of receiving promotional messages and calls; I'm not sure where they got my phone number because it's only shared with a few individuals, but I'm constantly getting calls and texts. Last week, I received over 300 text...

johannes by 3: Seeker
  • 2028 Views
  • 2 replies
  • 0 thanks

Resolved! Use phone number abroad

I went on a 3-4 month long vacation. I'm currently a customer of SMARTY (powered by Three), and I was recently informed that if I don't return to the UK, my number will be frozen in a few weeks. Apparently, they limit us to 2 months abroad, after whi...