A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
We rely on Sure Signal for our phone signal as we live in an area where there is not a phone mast nearby. We run a business from our home and not being able to have a signal is going to put us at a disadvantage. Before we had Sure Signal we had to t...
Hi, my iPhone 8 screen started to freeze when scrolling so sent it off to Vodafone repair centre 2 days later they called me to say no fault could be found and sent it back to me. I received the phone back and the problem was still there so I contact...
Hi. Ive been declined my mortgage due to a missed payment that actaully got paid as soon as I received the letter back in December but because my reference wasn’t on the payment account it was only just cleared! I need to discuss trying to get rid of...
Hello,I closed my account with Vodafone in September 2019. I’ve just checked my credit profile and my Vodafone account is still shown as an active account. I am applying for a mortgage soon and need this amended on my credit profile. Can someone plea...
I had pre-ordered the Galaxy S21 Ultra on the 15th Jan, but decided to cancel it on the 18th Jan as I realised I wanted the 512GB model instead.Went through live chat on the 18th to cancel and was told it would take 48-72hours for the open order to b...
My step dad is taking ove he's number and switching it to a business he's a director of a LTD company does vodafone do a credit check on the business oh the person who runs the business?
Hi ! I have an account with vodafone that currently has 2 active phones. I ordered a 3rd phone but it was rejected by the receiver. The phone is now being sent back to the warehouse and will be cancelled once it arrives there. I tried to order a repl...
So I have recently used Vodafone's 'Trade In' service. The service where you register a trade in quote, send you phone in, and receive cash/money off/vouchers. I was provided with a freepost label, thought better of it and sent it Royal Mail Special...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? no - other side of the block 2) What is the full postcode n7 9ej3) Does the issue occur if you try your SIM card in a different phone? yes 4) What...
I've accidentally paid my bill twice. Once through the app and then a while later I got the text saying to pay from a previously used card type yes. I just assumed the first payment hadn't been taken. But it was. So will I be refunded?
