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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74236 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229938 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204333 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Call Diverts not Working with WiFiCalling enabled

I hope someone can help. I have used call diverting for many years and am very au fait with the various codes to set and cancel the different diverts.However, since adding Wificalling to my account, I cannot use any of these. My account is now set to...

steffangl by 14: Advanced member
  • 2023 Views
  • 4 replies
  • 0 thanks

One solution for calls not diverting to voicemail on iPhone

Had this problem even though my phone did not support Wi-fi calling, it was activated on my account. After reading about this problem I went into my local store and after the usual diagnostics, got the assistant to switch off Wi-fi calling, which the...

jlong-1 by 2: Seeker
  • 681 Views
  • 0 replies
  • 2 thanks

Mobile broadband log files error 15003

Hi, I'm unable to connect my mobile device.It's a Dell E5530 with vodafone edge built in.The exported log files say error 15003, does anyone know what this relates to? Some garbage about the adapter:Name [00000015] Generic Mobile Broadband AdapterAda...

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Unable to Buy Data Pack for Mobile Broadband Online

 Like many other users I have been unable to buy a data pack for mobile braodband for over a week now (device is R206). On entering my number the following message is received: Choose a TopUp or packIt seems that you can't buy any products on 07*****...

NC88 by 2: Seeker
  • 11665 Views
  • 3 replies
  • 0 thanks

Default showing on credit file for £22

I'm about to apply for a mortgage and after a routine check of my credit report I have seen a default for £22 from Vodafone from 2015.  This is unbelievable.Having had a cursory look through this board I believe it is because I closed the account and...

Resolved! nuc code problem

Hi, I requested an NUC using the online form, and received an email with a code, saying I'm nearly there, but to contact my relevant customer support team for next steps. Every time I have called, I've been told there is no unlock request logged, but...

emcj by 3: Seeker
  • 2028 Views
  • 4 replies
  • 0 thanks

VOIP phone woes!!! - PLEASE help! :(

Hello We have recently got a VOIP phone for our home based business and are having some terrible trouble.We keep getting constant calls from '1001' or 'test' or '2000001' and other iterations like these. Some research has led me to believe these are ...

All ready to join and.......oh dear, coverage still naff

I've lived where I do for nearly 25 years and over the years I've heard a number of unrepeatable things from trade professionals complaining about not being able to make or receive calls or getting bad reception while working at the house. However, a...

No "Wi-Fi Calling" option on Samsung Galaxy S6 Edge

[Ooops, thought I'd posted this earlier, but seems I didn't, so here goes again!] I've got a Samsung Galaxy S6 Edge, with fully up-to-date Samsung software. I'd read on the Vodafone web-site that Wi-Fi Calling was supported on this model on my contra...

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