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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74551 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 230011 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204476 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Unlocking Blackberry Z10

Hello i bought a blackerry Z10 from cash converters and need help getting it unlocked.

moon79 by 2: Seeker
  • 14621 Views
  • 0 replies
  • 0 thanks

SIM not activating

I have now being trying a full whole week to get vodofone to activate my SIM card.  I upgraded from an iphone 4s to a 5s therefore SIM card couldn'd swap over.  I took it to a shop (to avoid hassle) and have now been promised 5 times - by their telep...

JN496 by 2: Seeker
  • 12393 Views
  • 1 replies
  • 0 thanks

Receipt for new phone

Hi...I recently upgraded to an iPhone 6+. However I did not get a receipt with the phone when it was delivered, and my insurers require proof of purchase if I need to make a claim. Can a receipt be sent to me for my records please? Thanks, Rob

S6 ejection pin !!!!!

Can anyone advise where in box / packaging the ejection pin can be found to release nano sim tray !!! Can't find it !!!

please resync my SS1

SS1 not working since last week.  full reset done several times without success.Could you try resync from your end please S/no 21196853895

stevebtan by 2: Seeker
  • 25235 Views
  • 31 replies
  • 0 thanks

upgrade and trade in?

Hello!i have a contract with you and date expire will be april 2016.i took from you last year samsung galaxy s5. any chance to trade in and to upgrade to samsung 6 edge without the second contract and not too expensive fee?thanx.waiting to reply! sam...

User1704 by 2: Seeker
  • 12735 Views
  • 1 replies
  • 0 thanks

Sim swap to my iphone 6

I have tried to swap my sim a handful of times now and it still hasn't swapped over!. I keep getting a message back saying unfortunately we were unable to swap your sim at this time please try again. When I went online there has been no advisers to t...

S6 received but no network connection

my S6 arrived today but i cannot get any network connection. do i need to sort out my sim swap first? Also in line waiting to speak to someone as my plan updated online and can see they have cut me short of 3gb of data per month!! 

Unlocking Samsung A3 never activated.

I am enquiring about how to unlock my phone, Samsung A3. The phone is from Vodafone, but was never activated on my contract with them (Long story involving about 50 phone calls and visits over 3.5 weeks, which led to cancellation due to lack of good ...

lilly123 by 2: Seeker
  • 12373 Views
  • 0 replies
  • 0 thanks

Samsung S6 Edge inactive SIM new customer

Hi all.Received my s6 edge white handset yesterday but the sim isn't active. ....I rang VF they advised they are in the process of changing their systems but they've sent the request. The advisor told me I could also go online to sim swap and try but...

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