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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73748 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229863 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203328 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Problem unlocking iPhone 5C

Hi, I have an iPhone 5C that I bought through Carphone Warehouse onto the Vodafone network. I'm now at the end of my contract, and have found that the phone is locked to Vodaphone. From Carphone's website, this is the expected behaviour for iPhones: ...

firthmj by 3: Seeker
  • 6328 Views
  • 4 replies
  • 0 thanks

Unlocking iphone wrong IMEI + getting PAC code

Hi, My vodafone business account has recently ended and I am looking to move onto another network but keep the same number. This means I need to get my device unlocked and get the PAC code for my number but this is proving very difficult.  When I put...

NP18 – Llandegveth, Newport

 1) Does the issue happen in just one location? No 2) What is the full postcode (e.g. NP18 1HX) of where the issue occurs?  3) Does the issue occur if you try your SIM card in a different phone?Yes 4) What errors are seen or heard when the issue occu...

Android Nougat and Chromecast1

Has anyone had trouble trying to connect to a Mark 1 Chromecast after the Nougat update?   I've just done it on an HTC M9 and the Home app is failing to find mine, even when I'm next to it.  It works with a Mark 2 OK, so it doesn't look like a total ...

hrym by 17: Community Champion
  • 4287 Views
  • 6 replies
  • 1 thanks

Unable to add additional users

Hi support, I am unable to add an addional vodafone user from my sure signal page....an error message 500, or something keeps displaying. Are you able to assist by adding the vodafone number directly for me.? ThanksNokk

Nokk by 4: Newbie
  • 5132 Views
  • 4 replies
  • 0 thanks

Re: Calls Failing

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? No, yet to regain call service2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Communit...

Dbleff by 2: Seeker
  • 4459 Views
  • 3 replies
  • 0 thanks

Network Issues

CF42 – Treorchy 1) Issue in only this region. 2) CF42 6AH 3) Cannot easily remove the sim card from my iphone 6. Issues evident with other users in the area 4) No service for calls, mobile internet etc 5) No service regardless of 2G, 3G, or 4G    6) ...

pmj1981 by 2: Seeker
  • 4962 Views
  • 1 replies
  • 0 thanks

Small white or light blue light in Smart Ultra 7?

Hi,what is the purpose of the small white or light blue light on top left side next to the front flash?It is only on occasionally and then seems to pulse?Checked manual and the net, no luck? Any ideas?

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