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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74223 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229935 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204321 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal registration error

I have purchased a replacement sure signal (V3 to replace V2 which has died), however, I receive the following error message when trying to register the new device (I have already de-registered the old device). "Sorry, there seems to be a problem. We...

avyr86 by 2: Seeker
  • 8855 Views
  • 4 replies
  • 0 thanks

Vodafone Smart Ultra 6 update bug battery drain

Following the recent software update every time my phone losses signal the phone seems to go overactive looking for new transmitter and gets hot and drains battery in an hour or so if I don't move and find signal. Prior to update it was fine.... Coul...

Jpf198 by 3: Seeker
  • 10705 Views
  • 8 replies
  • 0 thanks

calls to 191

Just checked my joint account and my husband gets 300mins allowance a month which he never goes over and he has been charged £14.44 for calls over that allownce ,when i checked, minutes from calls to 191 had been added !!!!! we have had to make alot ...

Wi-Fi calling on Mi-Fi

Hi,If I purchase a Vodafone Mi-fi dongle, can I use it to make wi-fi calls (with EE). ThanksChris.

olifran by 2: Seeker
  • 12004 Views
  • 9 replies
  • 0 thanks

Verbally abused by Vodafone customer service representative

I am trying this as a last attempt to get some acknowledgement and resolution to my issue. I had a problem with my bill and phoned up on the 24th October 2016, I was verbally abused, laughed at, shouted at and eventually hung up on by a vodafone repr...

What constitutes a premium rate text number?

I had a message bar on for premium rate numbers to and from my phone. This was after being hit with charges for spam premium messages coming to my phone last year.  However i I couldn't text in to the clearly stated standard rate number of a BBC radi...

UNLOCK PHONE

I have tried to unlock my IPhone 6 twice, once I completed the online form myself and the second time someone from the online chat room did it for me and both times I have received an email to say that my IMIE number is invalid, however it is not. I ...

Ringing volume on Vodafone smart first 7

Hi,Is there any way to increase the ringing volume on Vodafone smart first 7? I have it set to the max volume but it is not loud enough. Any help would be appreciated.Many thanks.

EQ2017 by 2: Seeker
  • 10480 Views
  • 1 replies
  • 0 thanks

Lost signal

I live in a rural area. I have never had signal at home but have always been able to get signal in the nearby village. Recently apparently our local mast has been 'turned up'. All my friends on EE are now delighted because they now have full signal/4...

claireld by 2: Seeker
  • 8148 Views
  • 5 replies
  • 0 thanks
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