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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74138 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229928 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204045 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Problem with a locked smart ultra 6

My friend was given a smart ultra 6, but found it was locked. She tried to get it unlocked where she lives, (in Africa), but couldn't. So she asked me to take it to the UK and try for her.I've failed so far.The unlocking shop told me that the phone n...

ketr by 2: Seeker
  • 18315 Views
  • 21 replies
  • 0 thanks

Phone not picking up Sure Signal V3

Hi...both my wife and I have a Galaxy S6 Edge, which are both registered on the Sure Signal unit, with me being the owner, my wife as a user. For some reason, my wife is getting a full signal (all bars showing on the phone) from the Sure Signal unit,...

cliveg13 by 2: Seeker
  • 20764 Views
  • 6 replies
  • 0 thanks

Resolved! Problems with Sure Signal 3

Up until last night my sure signal working perfectly with all nine numbers attached to it with no issues, then all of a sudden all of the phones lose connection, the main phone that the signal is registered too still works. All of the lights are good...

cwadey by 3: Seeker
  • 47517 Views
  • 66 replies
  • 0 thanks

BT network issues on suresignal

Has the issue with the widespread outage of BT broadband and its impact on suresignal been fully resolved yet? If not, when do you expect it to be resolved. My V2 has not worked for the last 2 days, I turned it off last night, but the Vodafone networ...

dalison by 4: Newbie
  • 24044 Views
  • 23 replies
  • 0 thanks

SS v3 stopped working

I bought a new SS V3 on 27th JulyI was unable to register it until 29th due to site maintenance “Sorry, we’re making a few tweaks”After successful registration, I made a successful test call on 29th.The following week I noticed that the signal streng...

abond by 2: Seeker
  • 18712 Views
  • 3 replies
  • 0 thanks

Sure Signal

The issue you’re experiencing: No connection What light sequence you're seeing:Flashing Red Light - amber 3rd light - no othersYour speed test results from here. 30.3Your external IP address from here. 86.181.210.95 Your Sure Signal serial number: 42...

cew57 by 1: Seeker
  • 19741 Views
  • 1 replies
  • 0 thanks

HTC 10 - When?

Hello Vodafone, I know, for some odd reason, you decided to snub the new HTC M10 at its launch and said you weren't going to stock it but when will you, in reality, have it available so that I can upgrade from my dying HTC M7.   According to this:  h...

4g on iPhone 5

My iPhone 5s recently broke so I'm considering replacing with a second hand iPhone 5. However on the ebay listing it stated it was only 3g - is this true? Am I able to get 4g on an iPhone 5 on Vodafone?

smallii by 2: Seeker
  • 11222 Views
  • 1 replies
  • 0 thanks

Smart First 7 - Android 6.0 Update?

Hi i have recenly bought a Smart First 7 on the website (https://www.vodafone.com/content/devices/smart-first-7-en.html) it says "Mobile OS Android™ (Marshmallow)" and was wondering if the update will ever come outThanks

Resolved! Facebook app not working since latest update (3rd Aug 2016)

My Vodafone Smart Ultra 6 will not boot up Facebook or Instagram since they updated today on August 3rd 2016. I've uninstalled both apps and reinstalled them, cleared the cache on both apps and have restarted my phone several times.I'm at a loss as t...

Lawebley by 3: Seeker
  • 44797 Views
  • 46 replies
  • 0 thanks
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