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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73841 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203965 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Vodafone updates

Many of my apps are failing. Phone keeps saying vodafone updates have stopped. Also my phone is starting to freeze quite a bit.any suggestions?

jonsieq by 3: Seeker
  • 12233 Views
  • 1 replies
  • 0 thanks

Repair Tracker

I have tried several times now to check the repair to my mobile, I enter my mobile number, job number and then click on search and nothing happens even though I received a text from yourselves telling me I can now check on the repair. Please help

Deregister Sure Signal

Hello, I have a sure signal in my house that belonged to a friend who has moved out and changed from vodaphone to EE so she can no longer access her Vodaphone account so how can we transfer the sure signal to me? Thanks .... Mark

mrpitas by 2: Seeker
  • 19003 Views
  • 1 replies
  • 0 thanks

mobile wifi top up problem

hi, i have a problem topping up my mobile wifi (payg) yesterday i topped up online with my debit card, 1gb data @ £10. money was debited from my bank account, but after two hours no data was loaded onto mobile wifi. called customer services and the n...

Resolved! Sure Signal 1 - What's changed?

For the past 3 weeks the User light on my v1 Sure Signal flashes almost constantly, draining the phone battery in no time. Nothing has changed this end and the unit has worked flawlessly for the past 5 years (yes!), I've done all the usual stuff - fa...

Blackberry Q10 powering off in sleep mode/battery drain?

My Blackberry Q10 which I use for my daily alarm clock has recently failed around three times to wake in the morning and hence the alarm does not go off. Has anyone else had this issue? The phone is well charged before putting into "bedside mode" but...

my bill

Hello can you tell me why my phone bill is so high each month? I have had financial difficulty so i will be paying my bill soon. Since ive had the upgrade the bill seems to be high every month. I also want to know if im being charged for my mobile da...

Cheryl30 by 2: Seeker
  • 12187 Views
  • 1 replies
  • 0 thanks

R207 Mobile Wi-Fi Device - Unable To Get Refund

Could a Vodafone member of staff please help me? I purchased the above device on 21st December for mum mum for Christmas but we have discovered that the 3G coverage provided by you in our area is very limited and therefore the device does not work. T...

My samsung S4 device is locked

Hi there, My samsung S4 device is locked by vodfone protect app.I have clicked on forgot PIN. but unfortunately I haven't received and email yet. If someone can help me out? Thanks, Mamatha

mkgunda by 2: Seeker
  • 12336 Views
  • 1 replies
  • 0 thanks

Cisco 877 Router with VPN

I have the latest VSS device and want to get it working through a Cisco 877 router which has it's own VPN's to other locations. I cannot port-forward 50/500/4500 to the VSS as the router uses them for other VPN's Has anyone had any success with this ...

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