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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74237 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229938 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204333 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! 3 Lights on on my Mk 1 Sure Signal, but no 3g Signal at home

Hi  Based on reading the Forum posts, I think I need a re-synch of the sure signal. The Sure Signal has been working great for months and then for no reason ceased on 28th June and hasn't come back up. It displays 3 lights as it should if all OK, and...

Buckham by 4: Newbie
  • 17179 Views
  • 14 replies
  • 0 thanks

Why so many recent problems?

Anyone else nocticed how many SS1's have stoped working / connecting to phones over the last week. Me thinks Vodafone themseleves may have chnaged something at their end, as I've had over 2 years of no problems and then all of a sudden... Any comment...

Netgear DGN2200 help needed please!

I have seen many people have sucessfully configured a DGN2000 to work with a sure signal. I have spent hours on the phone to Vodafone customer support. I've trawled the internet. I've opened port after port and even shut my firewall off completely (o...

Lighting up like a Christmas tree, but NO signal

Three lights, one light, two lights, no lights... cycle is continual and annoying, as there is no signal.What does this mean - and please don't say 'reset' - already done three, as well as turning it all off completely for twenty minutes. 

MammaD by 2: Seeker
  • 13874 Views
  • 1 replies
  • 0 thanks

Sure Signal does not register with upgraded phone - Resync

In common with others I have upgraded my phone (form an N8 to an iPhone 5) and the new device iPhone5 does not appear to register with or make use of the Sure Signal unit and I am getting a lot of dropped calls. Could someone arrange a resync? S/N 40...

SureSignal unreliable since getting Galaxy S3

My SureSignal v2 has been working flawlessly for about a year but i recently upgraded to a Galaxy S3 and ever since then it just doesnt work. Ive contacted support several times but never managed to get anywhere. It sometimes works for a few hours if...

Resolved! account administrator

Hello. We have a sure signal 2 box in our office but are unable to work out who is the administrator for this so that we can add additional numbers to it.The box serial number is 40112822701Are you able to tell me the person who it is registered to o...

Resolved! Sure signal stopped working

Our suresignal has dropped off the network, I've try the usual - reboot, reset etc. no joy. Tried pinging 212.183.133.177 nothing comes back. I've also done a trace route which fails once its reached 85.205.116.6 which I gather from other posts is th...

pcmanning by 4: Newbie
  • 19086 Views
  • 29 replies
  • 0 thanks

unable to register sure signal box

Hi,I have logged into my vodafone account and tried to register my sure signal box.It allows me to enter my address and the box serial no, Sure Signal Name and floor number.whether I press 'add users' or 'submit without adding users' I get the follow...

2nd hand v2

Hello, i have bought a 2nd hand v2 Sure Signal and it has been de-registered from the previous owner and registered to myself however i am getting both lights constantly flashing.  I wonder if you can look from your end and reset it? or see if it has...

freen0 by 2: Seeker
  • 13514 Views
  • 3 replies
  • 0 thanks
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