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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73736 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229860 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203316 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Error with my Account

Vodafone are sorting this issue. But i wanted to know if this has happened to anyone else.I have been with Vodafone for 10 years. My contract is not up for ending until next may.I pay my bill monthly via debit card.I logged into my account and all of...

Best offer form vodafone?

I have a couple of sim only contracts coming up to the end, Why do Vodafone email me with an offer that is worst than anythingt on their website?  ie 500m and 2gb data for £17.50 for 24 months  when today I could get uL min 8gb data for £17 for 12 mo...

bendyone by 4: Newbie
  • 583 Views
  • 1 replies
  • 0 thanks

Scam call from Chad - will I be charged?

I received a call from number +23 597038572 which is apparently from Chad. It's clearly going to be a scam (I don't know anyone in Chad) but stupidly I answered it. There was a recorded message saying that they were going to put me through to a finan...

davey_mj by 1: Seeker
  • 9612 Views
  • 4 replies
  • 0 thanks

Vodafone Pay v Android Pay

Just wanted to say that I have started using Vodafone Pay to use my phone to make contactless payments after experiencing a frustrating time with Android Pay. VP is much more reliable that AP, which seemed to fail about half the time, especially in c...

Galaxy S8 faulty headphones - pillar to post

I'm getting the runaround from customer "service".  Got a Galaxy S8 6 weeks ago and the left earbud is faulty.  Was told I could swap them in any store, but the store says they do not carry accessories and I can either return the phone as well, for a...

Damo64 by 2: Seeker
  • 1662 Views
  • 8 replies
  • 0 thanks

HELP!!

I've been on live chat 9 times and rang 5 times to Vodafone. My phone was disconnected, but last Tuesday I paid my overdue balance like I was told to, and I'd be reconnected. 6 days later they have opened a missing payment form and now they can't fin...

Cariad77 by 2: Seeker
  • 2801 Views
  • 5 replies
  • 0 thanks

Vodafone (I Have Been A Victim of Fraud)

First post here... I am disgusted by Vodafone. On Tuesday 7th June 2016 I contacted to cancel (via 191 method) my only Vodafone line (which is due to to expire in 1 month time). The woman on the phone went through the cancellation and clearly told me...

shayukeM by 2: Seeker
  • 23180 Views
  • 13 replies
  • 0 thanks

HELP! Customer contact centre keep destroying my account

Hi, I’ve had a long running issue on my account where I canning see my bills, my access to my account was limited. The call centre “helped” and wiped everything. im on my fifth username which now points to an empty account, I have a £59 bill which I ...

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