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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74443 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229992 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204427 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Help removing 'Sim Toolkit' from unlocked Note 8

I would really like to remove the Vodafone Sim Toolkit app from my sim/account but it can't be uninstalled or deleted. I think the reason for this is it's linked to the sim. When I remove my Vodafone sim from my factory unlocked Note8 the Sim Tookit ...

Kalou by 2: Seeker
  • 8583 Views
  • 6 replies
  • 0 thanks

FEC upload errors seem excessive

I have noticed internet disconnections, especially when uploading a large file. My FEC upload errors seem pretty bad. Can someone confirm these stats. I have started by ordering a new VDSL faceplate and lead to connect to the vodafone hub. My downstr...

Sure signal additional users not getting connection.

I have just purchaced a replacement sure singal. I have registered it and it work fine with the main number. I have registered an additional user but that phone does not get a conection. I have turned the phone off and on, I have also re-booted the s...

NigelCW by 2: Seeker
  • 788 Views
  • 2 replies
  • 0 thanks

Problem solved, excellent customer service

Lots of posts on here are complaints, no doubt justified, but I have just had my problem fixed with excellent speed and service. In a nutshell, 36 hours ago my V3 suresignal, which had worked flawlessly since January, failed to recogniose either phon...

Resolved! Data not working

Phone connects to network (or at least shows as on 4G) and can make calls and receive texts. When connected to wifi can use data. However does not get data when on mobile network.Not a hardware issue. A working sim works in the phone and vice versa i...

Sure Signal not fully working

Hi I was hoping someone could help, my V3 sure signal stopped working last weekend I returned it and got a replacement as it was under 1yr old. The new one was plugged in and registered this Wednesday and I added nine numbers to it. Only my number wa...

free JD £20

I top up £20 tonight for first time i not get any code for JD £20 free. does any one tell me how to get it 

Unlocking phone

Hi i have been sent my NUC code etc and have followed all instructions given by vodafone but my phone still wont unlock if says emergency calls only please can you help?

Geegee45 by 2: Seeker
  • 780 Views
  • 1 replies
  • 0 thanks

My Vodaphone app uk not working

3 days ago the app showed last months data then immediately told me there were technical issues. I've deleted the app & reloaded & still tells me to try later as there are technical issues. I chatted with Vodaphone team today & was told they've reset...

maslin38 by 1: Seeker
  • 1223 Views
  • 1 replies
  • 0 thanks

Network service

I haven’t had signal anywhere since 10a.m (10th of October) I’ve tried everything I can.

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