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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73719 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203310 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal V3 Dead, No lights

My Sure Signal V3 has been working for around a year, then all of a sudden it is completely dead, no lights come on. I spoke to live help and the told me to call, which I have and I have been told only 12 months warranty. Firstly how can I see if min...

philldeg by 2: Seeker
  • 2773 Views
  • 9 replies
  • 0 thanks

Chat Support

Thinking of using Chat to resolve a problem with your account? Take my advice & don’t. That’s 3 hours of my life over 2 days that I won’t get back

Paulwilk by 1: Seeker
  • 698 Views
  • 1 replies
  • 0 thanks

Network down

Network went down Sunday last. Steps 1-6 followed with Live Chat help. Told me no known problems in my area NR21. Monday Vodafone website told me there was a network issue. Registered for updates. Told me yesterday it was fixed. Still no service! Cus...

Pay Monthly Contract - Retention Mess up

My contract is finished now (It was showing as Oct 17 until when I checked with Vodafone store in Morgate. This got updated after 30 minutes wait) and when I called up the customer service number and with some options selected, I landed in retention ...

vijay80 by 2: Seeker
  • 839 Views
  • 2 replies
  • 0 thanks

HTC one A9 - Nougat Update Software version

Good morning.I have an HTC One A9 from Vodafone UK (i use it in Greece now) with CID:VODAP001Two (2) days ago i recieved the android 7.0 Nougat update with Software Number 2.16.161.5So far so good. But Mr.Graham Wheeler-Product and Service Director-H...

Vas by 2: Seeker
  • 4471 Views
  • 4 replies
  • 0 thanks

Refunds

Hi  has anyone had to wait fpr a refund, I was promised ö would be refunded £213 last Friday which didn't happen. After then spending 4hours on the phone to Vodafone I was then promised it would take 3-5 working days for it to be refunded, which take...

Appaling speeds in evenings on 38MB fibre

Hi there, I recently switched over to Vodafone's broadband when I was previously on Sky's standard unlimited package. I was estimated on the 76 Mbps fibre package a minimum download speed of 40Mbps and on the standard 17 Mbps one a minimum speed of 7...

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EE v Vodafone

Has anyone recently ditched EE and joined Vodafone and found that the signal quality is better?Im getting call drop amd poor call quality ( even though ive got a signal booster) at my house in LE4 area of Leicester. I realise that there will be areas...

taxipaul by 1: Seeker
  • 6036 Views
  • 6 replies
  • 0 thanks

Resolved! Personalised Ringtones

I've just bought a Vodafone Smart Ultra 6. I'm having trouble assigning different mp3 ringtones to different contacts. Its OK assigning an mp3 as a general ringtone, but I can't see how to set them individually. (When you select a contact and try to ...

lixwmbill by 2: Seeker
  • 27263 Views
  • 16 replies
  • 0 thanks
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