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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73717 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203308 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal V2 stopped working

I returned from 3months abroad on 14th Feb '17. All connections were switched off whilst away. I switched systems ON on 14th Feb but Sure Slignal not functioning .... showing continuously flashing lights (2). Vodafone advised yesterday to depress and...

Resolved! 4G connection issue

How do I get a Philips V989 to work on 4G? The V989 fine on 3G and my sim is fine on 4G in a different handset. at the same location The handset works on LTE Band 7 (2600MHz) according to Philips so should be good to go. I have 4G selected inside And...

ddfp675 by 2: Seeker
  • 19368 Views
  • 8 replies
  • 0 thanks

Vodaphone platinum 7 VR headset

Hi EveryoneJust ordered the platinum 7 and as Vodaphone no longer have the originally supplied VR Headset can anyone recommend a suitable alternative as a reasonable price The sales advisor told me the Samsung Occulus was not comparable Any advice wo...

Vodafone V3 Sure Signal not working

Hi.  I bought my Sure signal box last month.  I registered it and connected it to my router.  It worked fine with no problems or issues,  As my (then) router only had two ethernet ports I disconnected my sure signal box for a period of around two wee...

JayBee3 by 3: Seeker
  • 7712 Views
  • 8 replies
  • 0 thanks

Marshmallow OTA update for Vodafone Smart Ultra Six failed

 I tried updating it using OTA several times.  The update of 818.70MB downloads and allows an install . Boots into recovery menu, with the following error message: "/system/partner-app/Editors Slides/Editors Slides.apk"  has unexpected contents.E:Abn...

AhmadH by 2: Seeker
  • 4606 Views
  • 4 replies
  • 0 thanks

Smart Ultra 6 Marshmallow Update

Hi,Could you please confirm that a Marshmallow update for the Smart Ultra 6 is in testing as stated by Vodafone Ireland. If so could you give an estimated date of rollout.Kind regardsDavid

DGEPugh by 3: Seeker
  • 7340 Views
  • 4 replies
  • 0 thanks

Complaint!!!!!!!!!

I have phoned your customer care number numerous times now! I want to cancel/cease my contract with Vodafone. There was some kind of acknowledgement and £20 refund offered by Vodafone as well as the contract being cancelled with immediate effect. I w...

fibre speed estimate variations in our street

Just out of curiosity after using the speed estimate checker (presumably uses BT's wholesale checker) I put in some of my surrounding neighbours addresses and as predicted, all came up with the same result except one.  And all go to the same pole, (p...

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Copying Text Messages to a PC

S4 Mini - Can text message folders and any/all text messages be copied to a PC - if yes, how? Thank you

Samdy by 6: Helper
  • 22836 Views
  • 13 replies
  • 0 thanks

PAG wont work correctly while abroad

I bought Vodafone SIM card in past year for use it abroad (i hate our local carriers).But since i activate my sim card in Russia, i'm unable to receive all calls to my number (calling users got "Network destination is busy"). For fix that issue i ope...

Foxeh by 2: Seeker
  • 8980 Views
  • 6 replies
  • 0 thanks
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