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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73748 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229863 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203328 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

VSS Ver 3 Signal Problems

I have a VSS Ver 3 and yesterday noticed that I had no signal on my phone. I cheched my wifes phone as well and she only had a single bar on her signal strength. It appears the VSS is not being recognised by the phones and the phones are routing over...

g7jjf by 2: Seeker
  • 18283 Views
  • 7 replies
  • 0 thanks

Resolved! Help re personal hotspot

Hi. I have never used personal hotspot before but my broadband is down at home and need to do some attachments to emails.If I use this will it be extra charges to Vodafone or is it inclusive in my data allowance?Thanks

Loobs72 by 3: Seeker
  • 12880 Views
  • 1 replies
  • 0 thanks

Resolved! My HTC one has got damp, what are my options

My HTC one has got a little damp from being in a humid place on holiday and has stopped working. Am trying the rice thing but if I can't bring it back to life, what are my options as I still have 9m to go on contract

Resolved! Mobile internet not connecting after lollipop 5.1.1 update

Since the update last week on my Sony Xperia z2 my mobile internet isn't connecting. I was sent the usual settings through text and I've checked the network and retried downloading the internet settings but it doesn't really resolve the problem, afte...

How to configure R215 for Draytel VOIP

I have studied the advanced user guide and tried a lot of things but I am stumped on how to configure the R215 to allow VOIP to work.If I disable NAT my Nokia C3-01 will connect to draytel as long as it is the first device to connect to the Wi-Fi, su...

pharman by 3: Seeker
  • 14685 Views
  • 8 replies
  • 0 thanks

Where is the 5.1 update already?

I fed up waiting now as vodafone are the only uk not to release it for the Z3 Compact!I know someone is going to say vodafone don't talk about firmware updates! But Vodafone its time you start being more open about firmware updates, am not asking for...

podycust by 4: Newbie
  • 12285 Views
  • 11 replies
  • 0 thanks

Sure Signal V2 stopped working

After many months of trouble free use my SS V2 has suddenly stoped working. All I have now is the red power light and no white lights at the front (and no orange or yellow lights at the rear) or after a reset I have both white lights flash for an ext...

kieronf by 4: Newbie
  • 14102 Views
  • 2 replies
  • 0 thanks

Sure Signal not working at all

HiWe live in the country side and work from home.  Our phones receive calls but no one can hear us and we can't hear people who call us on our Vodafone mobiles.  We have been using Sure Signal and the system hasn't helped the reception of our calls a...

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VonnyD by 3: Seeker
  • 19277 Views
  • 11 replies
  • 0 thanks

Resolved! unable to turn on samsung galaxy s6 edge after software update

hi please can anybody help just did a software update at 9am and my phone still wont turn on its just showing the samsung logo in the middle of screen i cant do anything with it wont turn off or on surely it shouldnt take this long to complete update...

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