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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73719 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203310 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Please Re-Sync my Sure Signal

Hi Could my sure signal box please be re synced, i have spoken to the tech team who have advised that this is required following my recent phone and sim upgrade as the administrator i cannot add or remove my own number, unfortunatley i have been tran...

cassy by 2: Seeker
  • 22708 Views
  • 1 replies
  • 0 thanks

I cant send picture messages on my galaxy S5....help!

Im on pay as you go simply and have used the configuration message settings and also inputted manually using the support page, but my phone still wont send picture messages - says "service not activated on internet".  What am I doing wrong please?   ...

jools46 by 3: Seeker
  • 15394 Views
  • 1 replies
  • 0 thanks

Phone Repairs! and Customer Service

Hi, I'm really really not happy about the situation I've found myself in!I have a Sony Xperia Z and it is on contract (I'm due to upgrade Feb 2016).Over the past two months, the battery life has been getting worse and worse, and the phone has been ge...

JCO1103 by 2: Seeker
  • 13835 Views
  • 1 replies
  • 0 thanks

S View Cover

I recently recieved 2 S5's on our account upgrading from the S4. However I cannot find the option for the S View cover in the accessories menu - in fact I only have the HDMI option in accessories. Has this option been taken off the S5?

DeanH by 4: Newbie
  • 13219 Views
  • 1 replies
  • 0 thanks

iPhone not receiving calls

When certain people try to phone me in my iphone it says 'number you have dialled has not been recognised' . This may be restricted to O2 numbers. Have been to ' do not disturb' section and changed settings, but problem has not been solved.

Kmac77 by 2: Seeker
  • 13737 Views
  • 3 replies
  • 0 thanks

customer service department

I am extremely disappointed and exhausted with Vodafone customer service.I upgraded to the Samsung S5 last year July , since upgrading I have had my phone replaced not just once but three times and sent to repairs twice. What I find most frustrating ...

Why was my new phone previously someone else's old phone?

I completed a master reset on my iPhone 5s tonight as it has been crashing recently when taking and recieving calls from my bluetooth car system. After reseting the phone is now asking me to enter a password for an Apple ID that is not associated wit...

HTC One and Sure Signal

I've received new HTC phone and new sim yesterday but using the same number, now the phone will not connect to the Sure Signal. I can't remove the number from the SS as it is the only number registered so need some help and advice what to do - thanks

seanlane by 2: Seeker
  • 22379 Views
  • 0 replies
  • 0 thanks

AMAZON VOUCHER WITH NEW CONTRACT

I recently took out a contract with Vodafone for the new Samsung s6 via the uswitch website. I did it through them as they offered a £130 Amazon voucher with it, when I clicked on the link it took me through to Vodafone where I had to enter a code so...

dmhodges by 2: Seeker
  • 16274 Views
  • 2 replies
  • 0 thanks
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