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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74273 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229948 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204347 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Top up

I've topped up £20 and again as it's previously happened yourselves have took £2 of my credit disallowing me to have my freedom freebie again!! It's becoming abit of a joke and I refuse to top up a further £20 as this is not my fault, I can't phone y...

Ronni18 by 1: Seeker
  • 14818 Views
  • 1 replies
  • 0 thanks

MMS

I am currently unable to send picture messages. I have gone to the manual setup however there is not an option for blackberry classic and every time I send the web text I get a link back to the page I was originally on. Tried phoning to rectify this ...

hanalles by 1: Seeker
  • 11510 Views
  • 2 replies
  • 0 thanks

Only lights 1 and 2 are on

SS1 stopped working Monday 23/03/15. Have tried numerous resets and followed all the trouible shooting advice. Speed test results: Down 10.83Mbps, Up 0.91Mbps Ping test results: 30ms (0% packet loss, jitter 2ms) External IP address: 80.229.162.197The...

Stu_HWM by 2: Seeker
  • 20246 Views
  • 13 replies
  • 0 thanks

Resolved! i want to unlock my iPhone

i want to unlock my iPhone 5s Vodafone uk imei 352015069163444 thx advanced

Pista3 by 2: Seeker
  • 14141 Views
  • 2 replies
  • 0 thanks

Sim Swap

  Why after five days online, on the phone and in the shop is it impossible for Vodafone to achieve a sim swap across there own network. They can't even reply to my phone calls.Is there anybody there?

complaints about customer care

Cant believe how hard its been trying to get an issue with my galaxy note edge sorted. 6 phone calls to vodafone, 1 shop visit and finally getting vodafone to agree that my phones needs replacing and being told that i would recieve my replacement the...

Resolved! Mobile data

Hi I'm just wondering why my phone let me conned to the internet it keeps saying your not subscribed to mobile date service, is there anything I need to do to be able to use my internet out of the house.......

Resolved! I phone 5s will not charge

My I phone 5s will not charge . I have checked charger and it will still charge other deviices.

Gohrey13 by 1: Seeker
  • 14067 Views
  • 2 replies
  • 0 thanks

Version 2 Sure signal not working

Hi,My sure signal has stopped working. I've gone through the trouble shooting guide and have opened up the necessary ports on my router. Still NG.Plusnet service provider.Fibre connection.TP link AC750 Archer C2 routerSuresignal s/no 40112447558. Ver...

nedd by 2: Seeker
  • 17875 Views
  • 0 replies
  • 0 thanks

Cisco ASA SureSignal Correct Configuration

I have a SS 3 that simply will not connenct to Vodaphone behind a Cisco ASA 5525 - 9.2. Checking the ASA logs, I see: DNS (Port 53) connections occur from the SS: 10.x.x.x 12220 8.8.8.8 53 Built outbound UDP connection 75848 for OUTSIDE:8.8.8.8/53 (8...

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