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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74125 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229924 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204037 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Unable to text on Samsung GT-S5830i

Hi there, My wife has lost her phone and is having to use an old Samsung GT-S5830i that my Mum used to use. The phone is working fine for calls, but I can't seem to get it up and running for text messaging. Any help on this would be really appreciate...

Voicemail

I am locked out of my voicemail on my iPhone 4s even though I have used the correct pin. I am abroad at the moment and I don't want to get charged by ringing 191. How can it be unlocked?

mtsakou by 1: Seeker
  • 13949 Views
  • 3 replies
  • 0 thanks

Service

From the moment I took my HTC one m8 out in the Huddersfield store to my latest dealings with Adam (Nothern Irish guy?) from customer services it's been increasingly positive on the customer service front.Adam was excellent on the phone and both he a...

Dzer by 3: Seeker
  • 25380 Views
  • 1 replies
  • 5 thanks

Mobile wifi

I have a Vodafone mobile wifi dongle. I cannot top it up online. I cannot manage to speak to anyone on your helplines. I cannot use the Vodafone numbers as it is not a phone.Could someone please tell me how to top this up?

Phone Barring

Hi,I had my HTC One M7 stolen on Saturday night & had it suspended but not barred, they had issues with doing this over the phone, they said you guys may be able to help, I can provide IMEI number etc. For insurance purposes I also need the barring n...

Resolved! where is my nuc code?

I bought a new Samsung S5 from a vodafone store in london on the 2/2/2015...I paid £20 for the phone to be network unlocked and a NUC form was submitted...but its now 21/3/2015 and my phone is still locked. I have chatted on line several times to cus...

A_L_H by 2: Seeker
  • 11872 Views
  • 3 replies
  • 0 thanks

My order

Hi, i ordered my phone iphone 6 7 days ago and recieved this email.Hello Mark,We're checking the details of your order (WEB-0000000153418391), and will be in touch shortly with an update.ThanksVodafone Customer Services team.Since then absolutely not...

sure signal for credit card terminals

Hi I use a verifone vx670 credit card terminal for taking credit card payments,  it has a vodafone sim card in it and works off 3g signal, which can be quite poor at times. Is sure signal compatible with this credit card terminal  Thanks  

vijayb by 1: Seeker
  • 19214 Views
  • 1 replies
  • 0 thanks

Proof of purchase

I need proof of purchase of my recent upgrade to iphone 6, to give to my insurance, before they will insure me

Doey87 by 1: Seeker
  • 14066 Views
  • 2 replies
  • 0 thanks

Faulty Handset Replacement

Dear Sir or Madam, I see you recieved my faulty phone i`m sorry i did`nt put any information about the fault (I found it on my desk after i`d posted it) it read out of box failure device which was the instructions i got off your reception man Jordan ...

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