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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73858 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229882 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203971 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

S5 Screen blank

Got a brand new Samsung Galaxy S5 today on contract in gold. Phone was working fine all afternoon, then started to freeze as losing battery.After charge had completely gone after trying to charge for an hour the phone will turn on and show the lights...

Sure Signal minimum Speeds needed

Does anyone know? I am having so much bother getting mine to work on my good fast ISP, I am thinking about reconnecting it to my BT Broadband hub, which is quite slow, but it worked fine prvsiously in a different house All the posts I find about spee...

paulqpr by 4: Newbie
  • 12941 Views
  • 6 replies
  • 0 thanks

Mobile data won't turn on

HI, I just got back from Thailand and I have just put my old sim back into my S5. I've turned the mobile data on and there is full signal but it just won't connect, the symbol doesn't come up at the top and it doesn't work. The wifi works fine and I ...

FernVass by 1: Seeker
  • 28036 Views
  • 2 replies
  • 1 thanks

iphone 5 playing music

Just bought an iphone 5s and it doesn't seem to play music through the car stereo without using wifi - when wifi is switched off I can't hear music through car stereo - anyone able to help?

Data being used and yet Data switched off

Guys, How can this be.  Billing cycle is around 25th of each month.   1gb of data allowance, and yet saying 500Mb already used........Cellular data is switched off and only using WIFI? Thoughts?  

S4 restarting/rebooting itself - a very common problem it seems

 I've had my unbranded Vodafone S4 since June and for most of the time, trouble free until this weekend. On Saturday morning the phone started restarting/rebooting itself. Between then and now it has done this 11 times that I know off. I have just go...

Jimbeam76 by 4: Newbie
  • 32697 Views
  • 16 replies
  • 0 thanks

VSS1 & BT Infinity Hub 5 Not Working

I have recently upgraded to BT Infinity with Hub 5 and whilst the VSS1 worked initially for about a day it is not working now.  I have checked the various posts and enabled Port Clamping as directed and completed several resets of both the VSS and Hu...

Cant Top Up

Unable to top up my dongle on registered credit card, website constantly says something like "unable to process your request at the present time. Please try after some time"

flybymike by Not applicable
  • 15577 Views
  • 20 replies
  • 0 thanks

Re-Sync Needed

My wife's phone recently had to have a new SIM card (using existing number) fitted to cure a problem. Now when she connects to the VSS at home she cannot receive calls (goes straight on to answer phone but signal strength good) and is unable to send ...

Smiff6 by 2: Seeker
  • 11147 Views
  • 1 replies
  • 0 thanks
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