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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74592 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 230015 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204483 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Additional users are not working with Sure signal after re-registering

I was told to de-register & re-register my sure signal yesterday as my new phone with new sim card was not working. After 2 hours this was fine and I now have the full 5 bars.  But two of the other three other phones in the house that also used it (a...

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AshleyJW by 2: Seeker
  • 14153 Views
  • 2 replies
  • 0 thanks

Suresignal 2 constantly restarting

Someone please help! My suresignal 2 which I rely on for work has decided to go on a constant cycle of rebooting itself for the last 24 hours. It restarts and works for about 10 mins then spends the next hour restarting again, and does this over and ...

Ajr1969 by 2: Seeker
  • 14612 Views
  • 3 replies
  • 0 thanks

my week with a second VSS

No luck with a second VSS. This is my story so far.  The first VSS and the network  I bought one VSS (Vodafone Sure Signal) v3 which works fine. If it is powered off, that's no problem. Within 5 minutes of powering up, it's back in action. Here are t...

Resolved! No Signal following SIM swap

Hi would it be possible to have my sure signal box (serial no: 21196788067) resynced? Since i had to have a new SIM in my phone yesterday I've not been able to connect via sure signal yet the other mobile we have connected is working fine.

sure signal resync

Please can I have a resync on v2 serial number is: 40121044230

jamsterdm by 10: Established
  • 15604 Views
  • 1 replies
  • 0 thanks

Re register Sure Signal

Hi. I had a Sure Signal registered to my old works mobile phone. We left Vodafone for about 6 months and have now returned, with a new phone number.My Sure Signal, s/no 21222184497 seems to be frozen, registered to an old account that I can't access ...

Adders by 2: Seeker
  • 15005 Views
  • 1 replies
  • 0 thanks

SSv1 no longer working

I've just returned from holiday to find that I have no Vodafone service in my house from my VSS (v.1). I have not changed my phone or SIM and I have had good service for 2 years before I went away. All 3 lights on the VSS are lighting normally. Even ...

drwebb77 by 2: Seeker
  • 15253 Views
  • 1 replies
  • 0 thanks

Dead VSS3

Hi,I've had a working (well, as much as they ever work) VSS3 for a few months. Last week, I started getting various outages. Over the weekend (I've been away), i noticed the box had died - only a steady power light. Running a network monitor shows th...

ikl by 2: Seeker
  • 19154 Views
  • 17 replies
  • 0 thanks
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