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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74087 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229923 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204031 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

VSS v three

I have two sure signals. Until recently both have worked fine. Now my newest one Serial No 40131004158 has stopped working. I have a solid red power light, and an intermittent flashing white internet light. Because my other one is working i havent do...

Kengr1 by 4: Newbie
  • 25634 Views
  • 9 replies
  • 0 thanks

Sure Signal keeps losing connection

I have recently purchased a Sure Signal device from Vodafone.  I connected it up the first time but it didn't connect straightaway.  It wasn't till after I search on the internet that I found out that it takes 24 for the Sure Signal to install and se...

Red light only with BT HUB4

Good morningI took delivery of a BT HomeHub 4 to replace my HomeHub3 about three weeks ago.  The Sure Signal worked with the BT HomeHub3. Now all I get is the red power on light on the very left, nothing else. I have created a firewall rule to allow ...

Lights on - but when calling, user light goes out

Please can you help. The sure signal has been working intermittently since I registered it last week. All the lights are ok, however, when i try and make a call, the user light goes out and I am unable to make a call i.e. call failed. I don't really ...

sali13 by 2: Seeker
  • 30475 Views
  • 7 replies
  • 0 thanks

Sure signal deregister

Hi, I recently bought a used Sure Signal box from a well-known auction site.  The previous owner has de-registered it but when I try and register it I get the message saying it is still registered.  The serial number is 40114660323.  Does anyone know...

jcawte by 3: Seeker
  • 30002 Views
  • 4 replies
  • 0 thanks

Resolved! Sure Signal - have I bought a Lemon for the business?

Hi I just recently bought two Sure Signal boosters - one for Home and one for the business where I have unfortunately poor signals. I had them delivered to my home and have to say, it took quite some persistence to get the home signal working on my h...

Resolved! Sagem Sure Signal and BTHH3

Ref:  New HH3 and SS Sagem Hi, Have spent a lot of time looking at the many threads on this.  Seems there are issues and different ways forward so thought I'd see if you could point me in the right direction rather than start messing around with all ...

Sure signal problem

Hi Had a lot of problems with BT with very slow broadband. A lot of resets in the exchange and now speeds of download 3.77 upload 0.32. The Sure Signal will now not connect. When I look at my network it thinks the SS is not connected. Tried a ping te...

ctom44 by 2: Seeker
  • 37636 Views
  • 15 replies
  • 0 thanks

Time Capsule + modem + VSS: THE SOLUTION

Hi all, Judging by the viewings of my post and the subsequent thread 'VSS and Time Capsule: No Hope', there is a lot of interest in how to get Apple Time Capsule to work as a router with an external modem and Vodafone Sure Signal. I thought there was...

dso3712 by 4: Newbie
  • 49195 Views
  • 5 replies
  • 0 thanks

SureSignal not working with owner's phone but works for others

Hi, I've got 2 SureSignal devices (the version 2 ones, not the new smaller variety) and recently upgraded my phone to an iPhone 5 which meant I needed a new nano SIM. Since doing that, I've been unable to connect to either SureSignal device despite g...

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