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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74488 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229998 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204459 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal V3 no LEDs - its gone dead

My Sure Signal v3 has today failed, no power LEDs, nothing. Its been working fine for a while, but no more. Is the an RMA or replacement process, its not a very old SS.  Thank you 

jjw555 by 2: Seeker
  • 850 Views
  • 2 replies
  • 0 thanks

no Phone signal in TD1 3SS or TD1 3TE

Anyone suffering signal loss after the recent upgrade of services.???  We now have 4G but no signal.  Have went from full signal to 1 bar, 2 occasionally.  Not enough to make or receive calls.  Come on vodafone recognise the problem and sort it. Load...

topping up

I topped up £10 credit but it's now saying I have none left, it's happened before and not even my data will work. Please help 

Not receiving international SMS

Hi,My mum is a pay as you go Vodafone customer in the UK. I live in Australia and am on the Telstra network. In the last few weeks all the text messages I have sent her she has not received. I have recently ported my number to another service provide...

Unable to complete order

When I reach the checkout stage of my order I'm prevented from going any further because I get an with telling me I'm not authorised and that the account holder should sign in to complete the order. I've never had an account with Vodafone before so t...

Ahuizotl by 2: Seeker
  • 7070 Views
  • 4 replies
  • 0 thanks

Vodafone services

Vodafone have restricted my services, i need somebody to call me ASAP to sort this out, it's urgent i get the phone working again

cjlc2012 by 3: Seeker
  • 765 Views
  • 3 replies
  • 0 thanks

Resolved! Note 8 WiFi Calling unusable

I have just taken a software update on my Note 8 (build number NMF26X.N950FXXU1AQI1) and WiFi calling sprung into action. Great I thought. However, the feeling soon wore off. I work in a building with a very poor VF signal so I would love to use WiFi...

Not getting correct Download Speeds

Hi,I am not getting download speeds that I was guaranteed (or even expecting).Min DL: 54.95Max DL: 73.74Min UL: 17.96Max UL: 20Min Guaranteed: 48.3To be honest I expected a faster service than minimum speed (which I am not even reaching) seems I am p...

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Unable to use NUC

After a recent upgrade I requested an unlock code to unlock my old phone, I filled in the online form and received a code the next day. The code I recieved was 20 digits long but when I tried to input this code into the phone ( Nokia Lumia 930) I was...

Contract end date

When I log into My Vodafone the contract expiry date is incorrect. It expires 21 October 2017 but shows as July 2018 online. I have been in touch with Vodafone three times this week using Livechat. Each time the agent agrees that it is wrong and prom...

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