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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74249 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229941 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204338 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

New Fibre Connect Router and Devolo Powerline

Just moved to Vodafone from Plusnet. Plugged in connect router and nothing. Helpline had to get me to run a hard reset to get online to the fibre broadband Great start! Now can't get Devolo Powerline adapters to work with this router. Anybody got the...

Wishy14 by 2: Seeker
  • 7715 Views
  • 12 replies
  • 0 thanks

One week without internet as a starting point with Vodafone!

My family (5 members) and myself do not have internet for ONE week by the moment!!!!It was expected to come live on the 21/02/2018.This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happ...

Cannot view online bill

Hi, i cannot view my online bills. Thus has been an ongoing problem for over a year now and i cannot upgrade on my account login. It shows no uograde suggestions and wont let me go any further. Ive tried asking online chat in the past and have even c...

Brayzar by 2: Seeker
  • 983 Views
  • 3 replies
  • 0 thanks

Complant

I tried to get another contract on Sunday I was told if I pay my bill I could get  another contract as I wanted the new S9 so I said my direct debit should be coming out on Monday so I called today to see if I could still get another contract but was...

Anytime calls

Any of you guys have anytime call addon with your B.B. does your bill itemise your outgoing calls list? Can’t get an answer from chatline so maybe mods can help. Strangely my B.B. download and uploads fine no hickups watching Netflix but I’m up in th...

Resolved! Vodafone Smart Tab 3 7 wifi greyed out

My son's tablet shows it is connected to our network but the wifi indicator is greyed out and not downloading anything. If i connect via my iphone hotspot the wifi indicator goes blue and everything works fine. Any suggestions?

suec22 by 2: Seeker
  • 3769 Views
  • 7 replies
  • 0 thanks

African Spam Calls

Both my son and I are being plagued by spam calls originating in Africa. It's a well known scam and we haven't and won't fall for their tricks but it is really annoying. Does anyone else have this and can any one suggest any remedies?  The numbers ar...

jeffkinn by 17: Community Champion
  • 2950 Views
  • 10 replies
  • 0 thanks

RIP off Roaming charged in Middle East

Why does Vodafone not partner with a local provider in Middle East such as Mobily or Zain? The charges for roaming are ridiculous so I switch my phone off and buy a local sim in another phone. Very inconvenient! Come on Vodafone stop boasting about h...

browgars by 3: Seeker
  • 3167 Views
  • 10 replies
  • 0 thanks

Resolved! Vodafone Egypt abusing Vodafone reputation to scam clients.

I was told by vodafone Egypt that , I can use ADSL service from vodafone Egypt without a having a vodafone sim card or number, after connecting the service I realised that I have to have a sim card and to use the sim card as well;at least every now a...

ben13 by 4: Newbie
  • 10170 Views
  • 49 replies
  • 0 thanks

Contract

Hi! I just placed an order today and I would like to know if I can cancel it for free and get my money back. Thanks.

isaalfer by 2: Seeker
  • 1139 Views
  • 3 replies
  • 0 thanks
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